WD my passport not initializing

Hey guys,

I know there's about a thousand of these threads around, but none of the solutions seem to be working.

The drive doesn't show up in my computer, but when I go to the disk manager tool, it's there, recognized as WD my passport, 500gb and says it needs to be initialized.

I click "initialize" and it tries to do something, then comes up with "The operation could not be performed due to an I/o error" or words to that effect.

I've run the WD diagnostics, and it says the capacity is 0gb and it doesn't pass the test. I've tried writing all 0's to it to reformat it using the WD tool, and again it says "The firmware on your device drive does not support the changing of block size of your WD external hard drive"

So I tried the Firmware updater, and that says "Update firmware to V 1.019"
Click yes

and it says "Update failed on specified drive. Please click "exit" then close all other open applications and then run the WD firmware updater again"

But - no other applications are open when doing it?!

So basically - it doesn't show up in my computer, I can't assign it a letter, I can't initialize the disk, and I can't partition it that I'm aware of.

Any other suggestions besides return it?

Running Windows 7 Home premium 64 bit

Can you format it? Try plugging it in another machine with a different OS.

ICit2lol said:

braddersz said:

Can you format it? Try plugging it in another machine with a different OS.

That is just what that tutorial is about Brad:)

MY bad. Thanks for pointing that out. I've not managed to have a read through it yet.

Thanks for the reply, running through the SSD formatting method, it has the same I/o error message as before :S

Attached a ss of the error

Have you got another device with the same Drive Letter assigned as the WD.

the HDD doesn't have a letter assigned to it, just Disk 1 (both in disk manager, and disk list) but they both show up as 0gb, even though if I remove the external hard drive, there's no disk 1 =/