I know there's about a thousand of these threads around, but none of the solutions seem to be working.
The drive doesn't show up in my computer, but when I go to the disk manager tool, it's there, recognized as WD my passport, 500gb and says it needs to be initialized.
I click "initialize" and it tries to do something, then comes up with "The operation could not be performed due to an I/o error" or words to that effect.
I've run the WD diagnostics, and it says the capacity is 0gb and it doesn't pass the test. I've tried writing all 0's to it to reformat it using the WD tool, and again it says "The firmware on your device drive does not support the changing of block size of your WD external hard drive"
So I tried the Firmware updater, and that says "Update firmware to V 1.019"
and it says "Update failed on specified drive. Please click "exit" then close all other open applications and then run the WD firmware updater again"
But - no other applications are open when doing it?!
So basically - it doesn't show up in my computer, I can't assign it a letter, I can't initialize the disk, and I can't partition it that I'm aware of.
Any other suggestions besides return it?
Running Windows 7 Home premium 64 bit