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Windows 7: All USB ports don't recognized usb drives but do see other devices

25 Jan 2013   #1
mlg3000

Win 7 64 Prof
 
 
All USB ports don't recognized usb drives but do see other devices

I can't remember exactly how this happened because it's been a cascading disaster. It started with my efforts to uninstall Crashplan. In the course of this I unplugged one usb drive (I have 6) from a hub while it was on. At the time everything seemed ok, but it was not the case once I shut down and rebooted.

I have usb 2 ports and usb 3 ports along with an old usb card which works fine for a laser printer, scanner etc.

Now in a situation where not a single usb drive is recognized except for the yellow exclamation in device manager. Drive properties all say "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)". After researching this and talking with Asus, I was told to reinstall the NEC USB drivers,and to reinstall the Intel Chip software. When this didn't work I followed instructions on the net and first uninstalled the devices, shut down, and rebooted letting Windows find the "right" drivers. Windows appeared to replace the same drivers in device manager and continues to be unable to recognize a single USB 2 or 3 drive whether it is plugged directly into the machine or into the internal card or either external hub. At the same time, all these usb ports recognize my mouse, my keyboard, my laser printer, battery backup and more.

I've tried the uninstall, shut down and let windows install several times and Asus quickly lost interest and offered to RMA the board which is not worth the trouble to me given that it is already about 3 yrs old.
I can't even use a backup because no external drives can be read.

Not sure where to begin but I really need HELP! I've no way to backup, store photos, use the computer with safety. I'm quite sure this is not a function of a virus or malware as I'd just run Eset and MBAM the night before. And the things that work, work perfectly.

I have a strange error in the event log (several times) - don't know if it's related to the "service" that was stopped and therefore the drives don't function, or not. It says: "Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."

Can someone suggest where I might begin. I have a restore disk from 2 1/2 years ago when I bought the computer but that seems rather drastic since I've added 4 drives, 16 gig of ram, an SSD and on and on.

Asus P6x58D Premium, Win 7 Prof SP1 64 bit installed a few months ago on the new SSD. 24 gig of Ram and lots of hard drive space. C is a Plextor 5P 256.

Thanks for reading this long saga of woe.

Madeline


My System SpecsSystem Spec
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25 Jan 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Madeline mate you look like it is in a real mess and I cannot quite work out what you are asking.

If I have it right (looking at the Asus site specs) you have 8 ports at the back panel and 4 x mid board points to connect to now that adds up to 12 ports and my query is which ports are working any of the back ones at all?
My System SpecsSystem Spec
25 Jan 2013   #3
M18XR2

window 7 64 bit
 
 

laptop or desktop? specs? it is important because early desktop/laptop usb 3.0 adopters have a ton of issues. My g74sx went through hell before I get usb 3 to work on me, and that laptop isnt one of early adopter. there are also issues with power not going to USB, or usb/mobo itself is damaged, or maybe that particular device just not work.

does it not detect at all? what about try shutting down computer and reboot to see if gets picked up?

take a picture of your device manager under last drop down tree thing "universal serial bus controllers" does it have NEC controller in it? or does it have USB 3.0 in it at all?


I have had a cooler master notebook cooler also act as a USB 3.0 hub with 4 usb 3.0 ports, I used it with my g74sx awhile back and it was fine until 1 day nothing gets picked up anymore. could be a hub problem too.. ? or usb wire itself going faulty but the chance of that is low.
My System SpecsSystem Spec
.

25 Jan 2013   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok M18 you take point mate.
My System SpecsSystem Spec
25 Jan 2013   #5
mlg3000

Win 7 64 Prof
 
 
clarification - all usb ports don't recognize usb drives

Quote   Quote: Originally Posted by ICit2lol View Post
Hello Madeline mate you look like it is in a real mess and I cannot quite work out what you are asking.

If I have it right (looking at the Asus site specs) you have 8 ports at the back panel and 4 x mid board points to connect to now that adds up to 12 ports and my query is which ports are working any of the back ones at all?
I have two usb 3 at the back, 4 or 5 usb 2 at the back and an old usb 2 card with another 4 ports at the back. Front ports are not connected. I also have a 7 port usb 3 hub which was working beautifully.

ALL the ports work for every kind of usb device you can think of, except any usb hard drive (2 or 3). In other words, every port will support mouse, scanner, laser printer, keyboard etc - while NONE will recognize any usb hard drive.

I tried a few of the drives and the 7 port hub on my portable on usb 3 and usb 2 ports, and they all are recognized and work fine on the portable.

This is a large desktop made to order a few years ago and upgraded by me since then with more memory, another black caviar and another SSD etc.

picture of device manager attached

Thank you for researching and helping. I hope the above clears up the confusion.

Madeline


Attached Files
File Type: pdf mlg3000 device manager.pdf (202.1 KB, 25 views)
My System SpecsSystem Spec
25 Jan 2013   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Madeline the device manager is not showing any problems as you can see so it might be a daft question but have you tried a brand new stick in any of the ports if not try one.

My theory may be because you removed one stick illegally it could have possibly and I say possibly corrupted the other drives.

Now I appreciate the confusion in your original post my friend but hey we all get a bit uptight about stuff like this at times so just take it step by step and eliminate stuff as we go

Let us know re the new stick - oh and try each port and I am thinking down the track that old adaptor card might have to come out too.

Just out of curiosity how come you need so many ports? - a powered hub would get you out of trouble with half this hassle.
My System SpecsSystem Spec
25 Jan 2013   #7
mlg3000

Win 7 64 Prof
 
 
Win won't run any usb hard drive but ok with other usb

Quote   Quote: Originally Posted by ICit2lol View Post
Ok Madeline the device manager is not showing any problems as you can see so it might be a daft question but have you tried a brand new stick in any of the ports if not try one.

My theory may be because you removed one stick illegally it could have possibly and I say possibly corrupted the other drives.

Now I appreciate the confusion in your original post my friend but hey we all get a bit uptight about stuff like this at times so just take it step by step and eliminate stuff as we go

Let us know re the new stick - oh and try each port and I am thinking down the track that old adaptor card might have to come out too.

Just out of curiosity how come you need so many ports? - a powered hub would get you out of trouble with half this hassle.

I had a usb hard drive sitting on a shelf, unplugged for a month or more. First I tried that in about 5 ports and each time got the device couldn't be installed and the event log reads "Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file."

I then tried two different usb carriers for small camera SD cards and they weren't recognized either - being tried in several ports.

I'm not sure what the error means but I do know that I used the Windows SP1 disk on at least 2 occasions during the last few months to repair something. The date and time on the taskbar agree with my cellphone and the time zone is correct. I have Windows Update set to tell me when there are updates but NOT to download them, nor install them. I'm sure it's not happy with that - but it is an option.

I have a powered 7 port USB 3 hub so that I can run my various backup drives (5 altogether) without having to plug and unplug etc. I never actually run more than two at once and I still have two open ports. When I unplugged the live drive it was actually from this hub. The hub still works for mouse etc., just not for any drives - but then, nothing else does either.

Why do I need so many ports? Well, the 5 usb 3 backup drives: (I'm a photographer part time and store raw images, Lightroom catalog etc.), as well as usually using two different backup programs. A wireless mouse, an Intuos tablet, a calibrator for my monitor for photo work, a laser printer, an inkjet printer for photos, a scanner, a cable to Cyberpower UPS unit that logs events, webcam for skype. I'm not sure this is a complete list but it gives you an idea of how I use so many usb ports.

I actually feel unsure as to whether this is a hardware or software (Windows related) issue. As far as hardware is concerned, all the drives work on my portable and all my other (non-storage) usb devices work on all the usb ports, including the hub. The error message I receive when I try to plug any drive in says "A driver (service) for this device has been disabled. It happened at the same time I was trying to uninstall CrashPlan and also turning off a few startup services for programs that were no longer installed etc. I use Autoruns to do this.

I'm tempted to go into Services and turn everything on and see if it makes any difference - but I feel the need to act with more forethought than that

I also have a full partition backup done with Macrium Pro the day before this happened. I'm wondering about just restoring drive C or maybe just the Windows and the WOW directories. But - I can't figure out how to run the drive on this computer to do so. And, do you think it would help?

Would greatly appreciate your thoughts on how I might proceed from here.

Thanks again.

Madeline
My System SpecsSystem Spec
26 Jan 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Madeline I understand why you nee so many now - sorry I wasn't being nosey just it seemed a lot of ports to be used.

NOw before you do that if you can getthese devices hooked up to another machine can you check the files system they are using.

To do that > Start > Computer > right click on a drive > click on properties it should say whether it is a FAT32 or NTFS see my pics the FAT32 is one stick I have in and the other is my C: SSD drive - NTFS filing


Attached Thumbnails
All USB ports don't recognized usb drives but do see other devices-made.png   All USB ports don't recognized usb drives but do see other devices-made2.png  
My System SpecsSystem Spec
26 Jan 2013   #9
pscowboy

W7 Home Premium 32bit
 
 

Please excuse me jumping in, but I've cured some USB woes with the following tactics. Nothing to lose and you won't "break" anything. Unplug all USB stuff except keyboard and mouse.

In C:\Windows\System32\Driverstore:
Do not touch the folders (en-US; File Repository; Temp).
Right-click each file, (one at a time), go to Properties - Security - Edit. Select your User account - check off Full Control - OK. When done, select all the files and delete them.

In C:\Windows\System32\Driverstore\File Repository:
Scroll down to folder usbstor.inf(........) If there are two, work on the first one. Go into this folder and copy & paste usbstor.inf and usbstor.pnf to C:\Windows\inf. Agree to overwrite.

Reboot. When back to your desktop, find the command prompt - right-click & run as administrator and type the following: mountvol.exe /N
Then type: mountvol.exe /e
This will disable then re-enable auto mounting.

Start plugging in your stuff one at a time and see if they're recognized.
My System SpecsSystem Spec
26 Jan 2013   #10
mlg3000

Win 7 64 Prof
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Ok Madeline I understand why you nee so many now - sorry I wasn't being nosey just it seemed a lot of ports to be used.

NOw before you do that if you can getthese devices hooked up to another machine can you check the files system they are using.

To do that > Start > Computer > right click on a drive > click on properties it should say whether it is a FAT32 or NTFS see my pics the FAT32 is one stick I have in and the other is my C: SSD drive - NTFS filing
Hi
Thanks for staying with this.
I made some progress last night - found that left over files from Acronis, which I removed a while ago, can cause havoc, particularly fltsrv. I used my tried and true registry editor (JV 16) and found at least twenty entries. I was able to delete most of them but some said I couldn't. JV 16 always makes restorable backups so I felt a little braver.
I then did a plain search for fltsrv and found the driver as part of an entry in the registry along with par??, which allows for parallel ports. I deleted fltsrv and left parxxx.
I found renesas usb 3 hub driver for my motherboard and installed it - in addition to the NEC.
Two improvements occurred:
1. When I booted, I did no longer got the message that my usb 3 hub is not working at
the speed it could be. It was being recognized as usb 3 finally.
2. When plugging in a USB hard drive the light flickered the way it always has when
it's being recognized by the system. But I couldn't read or write to it.
3. The usb drive showed up in disk management with a different letter. However, it
will not respond to active use.
4. The usb drive shows up in device manager but no longer has the yellow triangle - appears to be "normal". Microsoft has assigned driver 6.1.7600.16385 and looking for other drivers produced nothing. No errors in device manager.

When I try to change the drive letter, or get properties, I get:
"the operation failed to complete because the Disk Management Console View is not up to date. Refresh the view (no luck) and if that doesn't work, restart the system." I've done this several times with no luck. I also tried making everyone the owner with full privileges but that didn't work either.

It seems to be looking more like a software/windows issue. Any more thoughts as to how to proceed? How I might be able to get the Disk Management Console to respond to the usb drives that it is now seeing?

I'm now going back to registry to try to get the rest of fltsrv out and am hoping you have an idea from the semi-progress I've achieved so far.

Thanks again.

Madeline
My System SpecsSystem Spec
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 All USB ports don't recognized usb drives but do see other devices




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