external HDD ( detected and seen but not accessible)

hi tech gurus,

need help for this one...

my external hdd is detected by My Computer and the dive I: is seen...
but, there is no capacity seen also.. when i tried to click the drive, it stated "needs reformat."

is there a way to recover this problem..? picture is attached...

Please post a screenshot of Windows Disk Management. Disk Management - Post a Screen Capture Image

Any history on how it happened?

hi jumaji, pls seen snapshot...

on disk management, drive I (external HDD) still can be seen..

but right clicking then selecting explore or open drive, will result in an error. see highlighted below...

it happened when i was watching a tv series thru my external hdd...

there's a lag causing the movie to slow down.. then i cant transfer any files from or to my hdd anymore... then, suddenly it cannot be detected anymore... least its still detected but needs to be reformated as stated..

hi jumanji..

at the part where instructions saying to click finish, a pop-up not stated on the guide showed...

do i need to click YES?!?!

see snapshot...

and also, the external drive has already a letter...

Sorry, I had a real problem reading your screenshots - blame it on my poor sight.

Say no and quit the program. It appears that a lost partition is not the problem here and it would be necessary to try some other Data Recovery program.

You may now try to access the external drive with a live Linux CD/pendrive.

Download Lucid Puppy (Ubuntu-Compatible Build) v5.2.8 ISO from http://puppylinux.org/main/Download%20Latest%20Release.htm It is light and only 132.6 MB.

Make a Bootable pendrive with Rufus v1.3.1 (438 KB) http://rufus.akeo.ie/ It takes less than 2 minutes to create your bootable live Linux pendrive.

For more guidance on the recovery process directly get into the heading Recovering files from the non-bootable Internal Drive - applicable to recovery from any hard drive - in

Lucid Puppy way to recover files from a non-bootable computer

You may also use this tutorial by Golden https://www.sevenforums.com/tutorials/256518-peppermint3-create-live-cd-dvd-usb-use-emergency-backup.html to create your bootable pendrive with Peppermint Linux - whichever is easy on you.

If it does not work, then PhotoRec, Test Disk but first try the above.

Hi,

I just noticed that your external Passport HDD looks absolutely ok in the Partition Wizard with NTFS file system. Select it, right click on it, explore and see whether you can see all the files.

Does the drive still show as RAW in Windows Disk Management?

( I would prefer that you use the Windows snipping Tool for the screenshots. It will be easy on my tired eyes. :) )

yup, on the partition wizard, my external HDD is still is NTFS... right clicking it and selecting explore, yup, i can still see all my files...

at disk management, everytime i clicked it with the exteral hdd attached, a mini pop-up still open with a command "drive needs to be reformatted".. i selected "no", then, the disk management will be shown..
still the same disk management results as seen above image...
external HDD is still in RAW....

...still downloading windows snipping tool..