New
#1
Printer problems print button grayed out - test print page fails
Hi, I just purchased an used computer with Windows 7Home Premium x64, this is an HP Slimline s5610f. The problem that I have is with a Brother HL 2040 series printer. It gave me a really hard time to install the drivers that I downloaded from the Brother website I kept getting a "0x00000057" error and "could not find suitable driver for this printer" error. Finally I decided to take the driver folders for this printer from my wife's computer and copied them to my computer and put them in the drivers repository under System32 and was able to install the printer after that with no problems.
The problem that I have right now is that the printer won't print, even though it told me that the driver installation was successful.
1-the print button is grayed out
2-If I click "printer properties" it tells me that the drivers have not been installed and asks if I want to install them.
3-If I install the drivers at this prompt it tells me that the drivers have been successfully installed.
4-Now it lets me access the printer properties but when I click "print test page" either nothing happens or it tells me that it failed to print and access is denied
5-If i close printer properties and try to access it again it tells me that the printer drivers have not been installed.
I get the same results with the printer connected locally trough USB or on another computer through the network.
All the other computers in the house print to this printer without a problem through the network.
The printer server is running Ubuntu 12.04
It seems like a permission problem.
Thanks, I appreciate any help that I can receive on this.
Manuel Rivas