Hello, I bought an LG Blu-Ray Burner, model number HL-DT-ST BD-RE WH12LS38.
It works great except LightScribe will not work no matter what. I am using LightScribe DVD's, and have attempted burning the same discs 4 times each (2 disks) and nothing shows up on the top after the "burning". Then I read somewhere that it is sometimes caused by outdated firmware, so I tried to update mine. In the LG Toolkit, I get a message "The firmware update failed, visit blah blah blah.com to download a different method". Upon going to the site it turns out LG doesn't even have the model number there, so I had to dig for the other install method which I eventually found.
When I try and use the other method, which is the exact firmware for this drive, it won't find the drive. I've tried disabling AV, Running as Admin, Safe Mode, and putting the drive letter in for the location. Nothing works.
Any final ideas of what might fix it before I send this piece of crap back to the store? I tried to get help from LG live support earlier today, but the "support" agent said he didn't know what the problem would be and ended the chat immediately after saying that. What horrible support.