Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to install printer drivers, uninstall old printer, update Windo

08 Feb 2013   #1

7 x64
Unable to install printer drivers, uninstall old printer, update Windo

My Mom has an HP laptop. She recently purchased a new HP printer and I have been trying for the last 4 days to get it to install/connect. I've been in touch with HP but the links they provide aren't resolving the issues.

First, using the CD that came with the printer: hangs up at around 85-90%. It doesn't not show up as installed. I copied the CD to the desktop, modified Setup.exe in CFFExplorer and Run as Administrator and it appears to completely install; however, when I go to Device Manager, it says no driver is found. I sometimes have the option to update and sometimes that seems to work but I can't access it through Add a Printer (which has the green bar run across the top, then pulsate and freeze).

Trying to install using the driver I download from HP results in no installing screen appearing but it does hang up in the background and the only way to stop it is to Restart. The same thing happens if I try to use HPs Wizard.

I've installed several HP printers through the years and not had this much trouble. That doesn't even include the dozens of times I've had to reinstall my own HP printer because of its contrariness!

Additionally, attempts to uninstall the old printer results in it hanging up/freezing soon in to the process, whether I try to uninstall from the Start menu, file or Uninstall program. I'm not even being able to get the Windows Updates to install - that process also just hangs up/freezes. FYI - I've not checked her machine in a while so there are many updates; however, when I just choose 1 at a time, it still sits at 0% and never moves.

FYI, the printer, when connected, is with the USB and I've tried all 4 USB ports on this just in case. Am still in touch with HP but they are sending me the usual links so I'm hoping perhaps someone here can think of something a little less ordinary!


My System SpecsSystem Spec

09 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Hi columbia93, welcome to 7F!

Printers are touchy animals, when installing any printer you have to follow the install procedures exactly as described by the manufacturer.

This may be the root cause:
FYI - I've not checked her machine in a while
Not that you haven't been able to check it, but there may be an accumulation of problems on your Mom's machine that also are stopping the update process.

I am trying to find one of 7F's tutorials on improving performance of a computer, but it boils down to cleaning out all detritus that a machine can accumulate of a period of time.
I did find this but there is another one: Hard Disk Space - Free Up and Recover The first three options would help

Run Antimalware/virus scans, run a Check Disk then a sfc /scannow then try to uninstall that old printer driver, and if that works shut down the machine, and try to install the printer without the HP disk, when it looks, but asks if you have the disk say no and allow the OS to install what it has.
It is my understanding that HP Printer drivers already come with Windows 7.

But do the cleanup first and see if that helps.
My System SpecsSystem Spec

 Unable to install printer drivers, uninstall old printer, update Windo

Thread Tools

Similar help and support threads
Thread Forum
How to install x86 printer drivers on x64?
Hello, I am making my old USB printer to a wireless printer. The only problem is that, all my other computers are x86 and my computer is x64. My printer is Brother HL-2140. I have tired download windows XP x86 drivers from brother website but it did not work.
how do I install printer in win 7 64bit with only 32bit drivers
I have a perfectly good black laser printer, Canon Laser shot LBP-1120, Canon only supplies 32 bit driver for this machine and I have 64 bit how can I install it
Hardware & Devices
Printer spooler keeps stopping and printer drivers keep disappearing
I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared. I checked the “Print Spooler” in the “Services” tool;...
Unable to install shared printer
Hi I have shared a printer on Windows 7 and in the security tab I gave "Everyone" access rights. I still get the error message - I keep getting the error message “Windows cannot connect to the printer………”. I was able to shared directories and able to access them without any problems....
Network & Sharing
Unable to install HP Photosmart B209a printer on 64-bit OS
I am unable to install a HP Photosmart B209a printer on my Win 7 Pro 64-bit system. I keep getting a 'Error 1935'. I tried everything HP suggested, turning off all startup programs, turning off all non-MS services, creating a separate HP administrator account with no startup programs. Nothing has...
Unable to install 2nd USB Printer
Win7 OS on Dell4550 Have a HP2500L color laser installed on USB001 virtual port and running fine. I cannot add another USB printer (Canon S900) without Win7 deleting the HP or apparently overwriting it's driver. When the hp has been deleted, the Canon S900 printer test is printed on the HP...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 14:39.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App