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Windows 7: Windows 7 x64 - USB Keyboard and Mouse Simultaneously shutting down

10 Feb 2013   #1

Windows 7 x64
Windows 7 x64 - USB Keyboard and Mouse Simultaneously shutting down

Here's my issue. I recently built myself a new PC, it's my first time doing it and had a friend help me set it up over teamspeak(he lives in the States, I live in Canada).

After about 2 days my mouse and keyboard started randomly shutting down simultaneously. My SteelSeries V3 Siberia headset will stay on, but the keyboard and mouse will drop out. I started with them being in the back USB 2.0 ports, and have since moved them to the USB 2.0 ports on the top of my tower. Doing this hasn't changed anything. When it happens I can unplug them and plug them into another port, or even a USB 3.0 port, but they don't usually stay connected for much longer either. So I typically just reboot the computer and they're back working fine until they decide to crap out on me. I've also tried it without the Headset plugged in, didn't make a difference. It also doesn't make a difference what I'm doing, whether it's playing a video game, working in after effects, or surfing the web, they'll drop out eventually.

I've been into Device Manager and changed the Power Management on all the USB Root Hubs and Generic Root Hubs to not allow the computer to shut the USBs down to save power. I've also changed the performance in my Power Options to High Performance.

In BIOS I've checked my USB settings and Legacy is turned on as well. I've also updated the chipset for my motherboard.

I've been in Device Manager and uninstalled all the USB Root Hubs as well, restarted, and to no avail. I've tried it more than once for good measure.

The issue seemed to start once I did large Windows updates, since it was a brand new OS install there was a ton of them. Is it possible there was a windows update that could have caused this?

I don't currently have another mouse and keyboard to test with to see if it's an issue with the devices themselves, but they do both work totally fine on my MacBook Pro. The keyboard is a brand new POS Dynex keyboard that I bought to hold me over until I buy a mechanical one, and the mouse is a old Logitech mouse.

I'm running Windows 7 x64, with a i7 3820 3.0 GHz Processor. P9X790 PRO Asus Motherboard.

If it comes down to it being my motherboard I have warranty and can replace it, but I have a hard time believing that's the cause of it, considering my Headset has no issue.

Any insight or additional help to solve my problem would be greatly appreciated. I'm feel as if I'm going to be pulling out hair soon! My apologies for the long winded post! I wanted to make sure I covered as much as I could.



To add to this, I've called ASUS support as well, the guy told me he thought it was a short that may have been causing this to happen. So i removed everything from my tower and made sure everything was snug, and connected properly. But alas, it didn't help, so either I still happened to miss something somewhere in the tower that's still shorting them, or it's not a short that's causing it.

Anything anyone could possibly thing to add to solutions I haven't tried I'd greatly appreciate.


My System SpecsSystem Spec


 Windows 7 x64 - USB Keyboard and Mouse Simultaneously shutting down

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