HELP - External WD Elements

zungul · 14 Feb 2013

Hi,

My hard drive WD Elements (2TB) recently starts to work not stable. Without any reason, I had problems to move or copy some files from my HDD. Sometimes my computer doesn't recognize my HDD.

I tried to use WD Data Lifeguard Diagnostic for Windows "Extended Test", but it failed because some errors. It doesn't even want to finish the test. It just hangs around ~15% of scanned sectors and completely stops.
When I did "Quick Test", it passed..

I tried "HDDScan-3.3" and I've got S.M.A.R.T. report:

Can someone tell me what is wrong with my external HDD and what I can do to fix it?

Thanks for any suggestions.

Mark Phelps · 14 Feb 2013

zungul said:

...I tried to use WD Data Lifeguard Diagnostic for Windows "Extended Test", but it failed because some errors. It doesn't even want to finish the test. It just hangs around ~15% of scanned sectors and completely stops.

Had similar thing happen to three WD drives last year -- basically, drive is "toast".

If you still have some warranty time on the drive, you may be able to get a replacement drive from WD.

4wd · 15 Feb 2013

problems to move or copy some files from my HDD. Sometimes my computer doesn't recognize my HDD

Had an ext. WD with similar symptoms, once such problems starts it may get worse, fast. Salvage\backup all the files you can, asap. Good luck.

zungul · 02 Mar 2013

Thanks. Unfortunately, I don't have anymore a warranty.