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Windows 7: Help needed with Biometric device

18 Feb 2013   #1
andrewm1

windows 7 ultimate x 64bit
 
 
Help needed with Biometric device

Hi does anybody know how i can get this to work ?? I have tried installing and uninstalling also i have been on the acer site and downloaded drivers




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18 Feb 2013   #2
DMHolt57

 
 

Look for the Acer Bio Protection System Wizard...
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18 Feb 2013   #3
andrewm1

windows 7 ultimate x 64bit
 
 

Thanks but i have done that as well
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19 Feb 2013   #4
andrewm1

windows 7 ultimate x 64bit
 
 

Still struggling with this ??


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19 Feb 2013   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Who's computer is it. Has it ever worked before for you? Does it work for anybody else.
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19 Feb 2013   #6
andrewm1

windows 7 ultimate x 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Who's computer is it. Has it ever worked before for you? Does it work for anybody else.
My computer it used to work but then stopped
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19 Feb 2013   #7
andrewm1

windows 7 ultimate x 64bit
 
 

Quote   Quote: Originally Posted by Anak View Post
I looked in several 5315 manuals and couldn't find any reference to biometrics, but that doesn't mean yours doesn't have it.
Are you sure its an Acer 5315? Is that the full model#? There are several different sub-models for the 5315.

I appreciate you listing what make/model of machine we're talking about or I couldn't have gotten this far. Do you have the manual, that still bugs me that I couldn't find biometrics.

While I was looking I came across a reference that biometrics needed Adobe active X in order to run and I noticed in your screenshots that you have the plug-in installed but not the active x.

I'm guessing you don't like to run IE, and that's probably why you don't have it installed.
Adobe Community: How Flash Player installed on various browsers differ?

The easiest way to install it is to use your IE browser and go to this page: https://get.adobe.com/flashplayer/ Adobe recognizes what OS, language, and browser you have and automatically serves up the right version. Chrome has its flashplayer built-in and it updates automatically.

After your install of active x, reboot your machine and if those other biometric drivers are okay it should work for you.

If not we'll have to figure out why. The first thing I'd do is once you have the active x, remove all programs/drivers relating to biometrics, and start from scratch.
It could be like printers if you mess up you have to go back to step one.
Hi i sold the acer 5315 and have now got a Acer 6930G i dont think i have updated my profile
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19 Feb 2013   #8
Kari

Microsoft Community Contributor Award Recipient

 

Looks like a clear case of missing device driver. Have you installed drivers for fingerprint reader? Installing the software is not enough.

Kari
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19 Feb 2013   #9
andrewm1

windows 7 ultimate x 64bit
 
 

Quote   Quote: Originally Posted by Kari View Post
Looks like a clear case of missing device driver. Have you installed drivers for fingerprint reader? Installing the software is not enough.

Kari
It was installed and/or has been deleted by my error as it used to work on one hdd but not the 2nd one ?. How can i get the driver for it? i have searched the web but i don't really know what to install
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19 Feb 2013   #10
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Go here: Acer Support: Downloads & Support Documents - Notebook, Ultrabook / Aspire / Aspire 6930G scroll down to fingerprint drivers, but I would have no idea which one you should use.
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 Help needed with Biometric device




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