Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Sending a hard drive for repair

24 Feb 2013   #21
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by Troll Hunter View Post
Hi vvl; If & when you find out that your HD is toast & it is impossible to get it working..Also if you want to kill everything on it, I would suggest that a very strong magnet should insure everything is wiped clean before you trash it.."Just to be sure"(Aliens)..
I would take a stonger magnet than most people have to ensure the data is wiped. Smashing it with a hammer is more effective (and fun?).
Yep and if you are careful you can retrieve the super magnets inside for sticking around the workshop to hang tools on my "office" is plastered with them - it you want to know how to remove them - ask


My System SpecsSystem Spec
.
24 Feb 2013   #22
vvl

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Brink View Post
vvl,

If it turns out that the HDD is dead and not readable on your friends PC, then if you like, you could use the tutorial below to help reinstall and activate your Windows 7 on your laptop with a new HDD.

Clean Reinstall - Factory OEM Windows 7
Hey Brink, thanks for the help and that link was really helpful

I have managed to reinstall a new hdd as well as create a USB Windows 7 installer. However when I click the "install now" button, an error messages popped up

It reads:
Quote:
Load Driver
A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: if the Windows installation media is in the CD/DVD drive, you can safely remove it for this step.
By the way my laptop model is Dell XPS 15 L502X


Edit: found the solution to the error messages. Apparently you just need to unplug the USB containing windows 7 installation and plug it in to another USB port.
My System SpecsSystem Spec
24 Feb 2013   #23
Brink

64-bit Windows 10 Pro
 
 

vvl,

Double check your BIOS settings to make sure that you have it set to use "SATA" or "AHCI" and not RAID, and to make sure that the hard drive for Windows is listed first in the boot priority list.

If you still get the error, then try loading your Dell XPS 15 L502X SATA/AHCI drivers.

SATA Driver - Load in Windows 7 or Vista Setup
My System SpecsSystem Spec
.

24 Feb 2013   #24
indianacarnie

 

Drivers for XPS 15 (L502X)

But listen to Brink for sure and first! The mans a super-guru!
My System SpecsSystem Spec
24 Feb 2013   #25
vvl

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Drivers for XPS 15 (L502X)

But listen to Brink for sure and first! The mans a super-guru!
Hi indianacarnie,
Thank you very much mate. Greatly appreciated!
My System SpecsSystem Spec
24 Feb 2013   #26
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hum good to see you are making some headway now vvl
My System SpecsSystem Spec
24 Feb 2013   #27
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by vvl View Post
Quote   Quote: Originally Posted by Brink View Post
vvl,

If it turns out that the HDD is dead and not readable on your friends PC, then if you like, you could use the tutorial below to help reinstall and activate your Windows 7 on your laptop with a new HDD.

Clean Reinstall - Factory OEM Windows 7
Hey Brink, thanks for the help and that link was really helpful

I have managed to reinstall a new hdd as well as create a USB Windows 7 installer. However when I click the "install now" button, an error messages popped up

It reads:
Quote:
Load Driver
A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: if the Windows installation media is in the CD/DVD drive, you can safely remove it for this step.
By the way my laptop model is Dell XPS 15 L502X


Edit: found the solution to the error messages. Apparently you just need to unplug the USB containing windows 7 installation and plug it in to another USB port.
The "driver is missing" error is frequently due to bad Win7 install media. That can be due to a bad burn of a DVD from an .iso. The common suggested fix is to re-burn the disk at 4X or below. (I always burn at max speed using Nero, but then verify the burn after. Doesn't save much time, I admit.)

It may also be worthwhile checking the integrity of the .iso, if you can find a hash code (not the sort associated with Twitter) and a utility to check it. Haven't done it in a while, so my Web search wouldn't be any better than yours.
My System SpecsSystem Spec
Reply

 Sending a hard drive for repair




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Repair or replace hard drive
Hi sevenforums, I just received a windows message saying that I should repair or replace my harddrive. I am hoping to get some advice. I am using a lenovo y580, which is known for hard drive heating issue. To resolve this, I took out the DVD drive, bought a HD caddy and replaced my hard drive...
Hardware & Devices
Hard drive repair options
I have a 3 TB drive that I've been having trouble with (volumes dismount randomly and don't show up until restart). I recently replaced it and I decided to clean the drive in diskpart to see if I could get it working correctly; after cleaning it windows now sees only 746 GB (no ~2000 GB...
Hardware & Devices
HOw To Repair a hard drive that has been overheated
I have Toshiba satellite c675 and the hard drive doesn't want to work because ti was overheated. How can i fix it. When i try to go in safe mode, it only shows a blank black screen with safe mode on every corner. HOw can i fix it. I need Help Fast!
General Discussion
Best software to repair bad cluster on Hard Drive?
My drive is going bad, crkdsk is finding alot of errors on my drive. I have a program called spinrite will that restore and remove the errors? What program can I use to fix this or are all of them a waste of money? Basically can a bad sector hard drive be fixed?
Hardware & Devices
BSOD after sending for repair
Hi, Due to repetitive startup problem, i'd send the comp for repair and they change the motherboard for me but BSOD occurred when surfing net, use microsoft office and playing game (warcraft). I resend again and they say it may due to OS which they advise to reformat. After reformatting, BSOD...
BSOD Help and Support
Delete everything on HD before sending in for repair?
Hey there. My hard drive has failed me for the second time. First with a currupt partition and now with a corrupt MBR. Since I recently bought it, It is still in the manufacturer's warranty. Before I send it to them, should I run a command prompt (through Windows 7 disc) and do a clean all? I'm...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:37.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App