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Windows 7: Sending a hard drive for repair

23 Feb 2013   #1
vvl

Windows 7 Ultimate x64
 
 
Sending a hard drive for repair

My laptop hard drive has failed and I need to send it for repair/troubleshooting.

However, my hard drive contains "private" photos and videos
thus I'm afraid that the repairman may come across these files and may do something bad with them.

My question is will it be secure to send the hard drive for repair? And if the hard drive is dead, will they still be able to access those files contained in the hard drive?

My System SpecsSystem Spec
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23 Feb 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello vvl, and welcome to Seven Forums.

If the hard drive is not completely dead, then they will have full access to whatever is on the hard drive.

The real question is how professional will they be about your "private" photos and videos, and how much you trust them.
My System SpecsSystem Spec
23 Feb 2013   #3

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hello and welcome vvl in a nutshell yes as Brink says
My System SpecsSystem Spec
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23 Feb 2013   #4
vvl

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello vvl, and welcome to Seven Forums.

If the hard drive is not completely dead, then they will have full access to whatever is on the hard drive.

The real question is how professional will they be about your "private" photos and videos, and how much you trust them.

Thanks for the insight mate.

I have no idea regarding their professionalism nor do I trust them as it is the first time I'm going to that particular shop. However, the shop was recommended by a friend and they do have a good reputation in high quality workmanship and efficiency.

Btw, is there any way for me to delete those files before I send the laptop for repair? Or fully confirm that the hard drive is indeed dead before sending it for repair?
My System SpecsSystem Spec
23 Feb 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi vvl,

Do you have a desktop so you could connect the hard drive as a 2nd hard drive ? Or take it to your friend's house and try it on their computer ? The SATA ports ( if its a SATA drive will be the same size for desktop and laptop ) Just plug in the SATA POWER and SATA cable to the hard drive and see if the computer sees your drive. If you turn on the computer and hear ticking noises . Its highly possible that the repair shop won't be able to get data off it as well. You would have to take it to a place that specializes in removing things like that. In the states its like around 15k to do that cause they take the drive to a dust free room .
My System SpecsSystem Spec
23 Feb 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Yep whack it in another machine vv if it works it ain't dead and the machine may be at fault.

The only way I know of "deleting" those files is wiping (over writing) them but that is going to take the rest of the gear with those files - but first confirm if the drive is dead first.

If it is then it is up to you what you do with repairs depends on how personal those files are.
My System SpecsSystem Spec
23 Feb 2013   #7
vvl

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Hi vvl,

Do you have a desktop so you could connect the hard drive as a 2nd hard drive ? Or take it to your friend's house and try it on their computer ? The SATA ports ( if its a SATA drive will be the same size for desktop and laptop ) Just plug in the SATA POWER and SATA cable to the hard drive and see if the computer sees your drive. If you turn on the computer and hear ticking noises . Its highly possible that the repair shop won't be able to get data off it as well. You would have to take it to a place that specializes in removing things like that. In the states its like around 15k to do that cause they take the drive to a dust free room .
Hey VistaKing,

Thank you very much for the advice. I do not have a desktop at home so I'll probably head over to a friend's place to try it out.

I've came up with an idea. What if I take out my hard drive and just head to the shop and buy a new replacement hard drive from them? Not sure whether it's gonna work though.
My System SpecsSystem Spec
23 Feb 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Yep you can do that - Vista you take point
My System SpecsSystem Spec
23 Feb 2013   #9

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
...Its highly possible that the repair shop won't be able to get data off it as well. You would have to take it to a place that specializes in removing things like that. In the states its like around 15k to do that cause they take the drive to a dust free room .
It depends on what has to be done to get to the data. It can run from $200 to something obscene like you mentioned.

@ OP. Unless it's just a foul up with your OS, it's highly unlikely the drive is repairable. If you don't have your data already backed up and you don't want a shop to see what's on the drive, you can try seeing if a friend's computer can read the drive, allowing you to retrieve it. Otherwise, you will have to get a new drive and write off your data.

If you have something illegal on the drive and if a shop is able to see it, they most likely will alert the police. If the photos and videos are just personally embarrassing, it would depend on the integrity of the shop as to whether they would be used inappropriately or not. The only safe thing to do would be replace the drive and, if you aren't doing do, start keeping backups.
My System SpecsSystem Spec
23 Feb 2013   #10
vvl

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by VistaKing View Post
...Its highly possible that the repair shop won't be able to get data off it as well. You would have to take it to a place that specializes in removing things like that. In the states its like around 15k to do that cause they take the drive to a dust free room .
It depends on what has to be done to get to the data. It can run from $200 to something obscene.
I wouldn't mind deleting whatever is in the hard drive as long as those particular files are deleted
My System SpecsSystem Spec
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 Sending a hard drive for repair





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