Two-finger scroll not working, ONLY in explorer.exe (Win explorer)


  1. hebihebi
    Posts : 2
    windows 7 home x64
       New #1

    Two-finger scroll not working, ONLY in explorer.exe (Win explorer)


    Hi guys,

    As stated in the title, the 2-finger scroll function doesn't work (anymore), ONLY in the windows file explorer. It works just fine in IE, Firefox, Adobe, Office, what have you - anywhere but the file explorer.
    I just noticed this recently, which must mean it is relatively new, but I can't pinpoint when it started. I think it used to happen sometimes, but probably was fixed with restarting the laptop or the touchpad program... but I was mostly using a mouse, not the pad, so I didn't pay attention much.

    I have searched for solutions, but I haven't been able to find any other thread dealing with this exact problem. My apologies if it has been treated already elsewhere.

    So, your suggestions are welcome.
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  3. granny6989
    Posts : 1
    Win8 64
       New #2

    Same problem here. Scrolling was normal everywhere except inside of Windows Explorer windows. Found a bunch of worthless info about changing cursor theme, etc, etc, etc....... I realized that I had installed a wired mouse recently, and it must have taken over some of the scrolling functions.

    The solution - Go to Add/Remove Programs and uninstall your old Elan (or maybe Synaptics) driver. RESTART. Go to your touchpad vendors site, or your laptop vendors site, and get the newest copy of the drivers. Reinstall. RESTART. Everything should be back to normal.

    I found that you had to do the restarts in between the uninstall and reinstall, or it will not work. I am using an Elan touchpad on an Asus laptop, but I assume that this fix should work with other setups.
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  4. hebihebi
    Posts : 2
    windows 7 home x64
    Thread Starter
       New #3

    Thanks Granny!


    Thank you so much for replying to this thread.

    Problem solved! Yay!
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  6. Saimin
    Posts : 1
    Windows 10 Home 64bit
       New #4

    granny6989 said:
    The solution - Go to Add/Remove Programs and uninstall your old Elan (or maybe Synaptics) driver. RESTART. Go to your touchpad vendors site, or your laptop vendors site, and get the newest copy of the drivers. Reinstall. RESTART. Everything should be back to normal.
    This solution even worked in 2022 on Windows 10! Thank you very much!
    (Make sure to do the restarts, though my second one was forced anyways)
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