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Windows 7: USB\ROOT_HUB\ Waking computer.

11 Mar 2013   #1
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 
USB\ROOT_HUB\ Waking computer.

I have an issue where the computer is set in sleep mode and after 5 seconds of sleep it would power on to Windows again. This of course is without any interference from me.

Before you say it, I have read the tutorials and I know how to fix this usually, but it isn't a device directly waking up the computer. (I have disabled the HID - Mouse from waking computer setting)

"G:\>powercfg -devicequery wake_armed
Standard PS/2 Keyboard
Realtek PCIe GBE Family Controller"


"G:\>powercfg -lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Device
Instance Path: USB\ROOT_HUB\4&2386b151&0
Friendly Name:
Description: USB Root Hub
Manufacturer: (Standard USB Host Controller)"


My suspicions from the start are from my Logitech mouse as my standard USB mouse isn't an issue. I just want my keyboard to wake my computer nothing else. ( Oh and the NIC of course for remote use) As of now what I have found is the same issue with other wireless mouse users but no real solutions.

How do I disable the device in question "USB\ROOT_HUB\4&2386b151&0". In succession I have traced the source but can't find a disable setting.

(If you're wondering this what my mouse ID is when I intentionally wake the computer.)

"G:\>powercfg -lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Device
Instance Path: USB\VID_046D&PID_C52B\5&21616667&0&1
Friendly Name:
Description: USB Composite Device
Manufacturer: (Standard USB Host Controller)"


Suggestions anyone?

Thanks


My System SpecsSystem Spec
.
11 Mar 2013   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Fraser,

If you haven't already, you might see if using OPTION TWO in the tutorial below may be able to disable this specific device.

Devices - Allow or Prevent to Wake Up Computer

Hope this helps.
My System SpecsSystem Spec
11 Mar 2013   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hiyya Prof done any scans for malware or even a scannow? It a starting point if you haven't


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
.

11 Mar 2013   #4
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Fraser,

If you haven't already, you might see if using OPTION TWO in the tutorial below may be able to disable this specific device.

Devices - Allow or Prevent to Wake Up Computer

Hope this helps.
I have tried that and it just responds with "You do not have permission to enable or disable device wake."

I am running as an Administrator, and did the usual "Run as Administrator". Still no.

Am I missing anything?
My System SpecsSystem Spec
11 Mar 2013   #5
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hiyya Prof done any scans for malware or even a scannow? It a starting point if you haven't


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

SFC /SCANNOW Command - System File Checker

I'll run a few scans and report back with the results but I frequently run MalwareBytes. I doubt it's the cause but it never hurts to do so.
Thanks
My System SpecsSystem Spec
11 Mar 2013   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Prof Kerfuffle View Post
Quote   Quote: Originally Posted by ICit2lol View Post
Hiyya Prof done any scans for malware or even a scannow? It a starting point if you haven't


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

SFC /SCANNOW Command - System File Checker

I'll run a few scans and report back with the results but I frequently run MalwareBytes. I doubt it's the cause but it never hurts to do so.
Thanks

I meant to add that the ADW you download from bleeping computer the SAS will probably pick up a few trackers too.

I was interested as you mentioned the issue with the mouse and as nowadays they seem to include a lot of onboard software themselves if that isn't interfering with the system.
My System SpecsSystem Spec
11 Mar 2013   #7
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

It's all clear with the scans, I used my normal software found no virus, malware ect. and systems file check came clean as well. It's good to get that clear.
My System SpecsSystem Spec
11 Mar 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Prof Kerfuffle View Post
It's all clear with the scans, I used my normal software found no virus, malware ect. and systems file check came clean as well. It's good to get that clear.
Well Fraser (sorry missed the name at the start) tedious as it is I am a creature of eliminating as I go so a chkdsk may be in order Disk Check

There are a few things in here that have been covered but a few not Troubleshooting Steps for Windows 7

I am for some reason focused on that mouse and the software that came with it - personally I don't like stuff like that and am wondering what would happen if you uninstalled that and used the other mouse.

As another point of curiosity how long as this been the problem? - am thinking perhaps a system restore.

John
My System SpecsSystem Spec
11 Mar 2013   #9
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Woops.. I'm a prat, it's not the mouse (although I have had sleep issues with it before). I found the culprit, I didn't think of the USB headers. My water cooling system *albeit budget watercooling* is using USB to regulate fan and pump speed.

I have uploaded an image for anyone else with this cooler.. The Device ID matches anyway, the latest drivers are installed, the software for the cooler is installed.

Any ideas? On how to disable it waking the computer from sleep.

*Two things to note, the fan speed is below the bios recommend RPM due to being a watercooler.
*Fan speed is maxed out when USB isn't working.

At least I know what it is now. (Took ages to find it as there are a lot of USB devices to look at.)

Thanks.


Attached Thumbnails
USB\ROOT_HUB\ Waking computer.-usb_header_nosleep.jpg  
My System SpecsSystem Spec
11 Mar 2013   #10
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Prof Kerfuffle View Post
Quote   Quote: Originally Posted by Brink View Post
Hello Fraser,

If you haven't already, you might see if using OPTION TWO in the tutorial below may be able to disable this specific device.

Devices - Allow or Prevent to Wake Up Computer

Hope this helps.
I have tried that and it just responds with "You do not have permission to enable or disable device wake."

I am running as an Administrator, and did the usual "Run as Administrator". Still no.

Am I missing anything?
Was the device listed as a device that is able to wake the computer?
My System SpecsSystem Spec
Reply

 USB\ROOT_HUB\ Waking computer.




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