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Windows 7: HP Simple Pass 2012 not detecting fingerprint scanner?

12 Mar 2013   #1
Superluigi6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
HP Simple Pass 2012 not detecting fingerprint scanner?

Hi there,

Today I was going to enable my HP Simple Pass 2012 software again, but then I got a notification saying "the sensor was not connected". I tried tons of videos, from system scans to going into Device Manager. But it did not work.

Please help someone-would gladly appreciate it


My System SpecsSystem Spec
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17 Mar 2013   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Try this:

Start> In search box type Programs and features> Enter> See if you can find a listing for Validitity> Single click the listing and see if you get a repair option

If it asks if you want to uninstall it, say no.

You can also go to Device manager, and under Biometric devices see if Validity sensor is listed, and if it is working correctly.

You might also try to see if there is a newer driver version on the HP site, especially if you haven't used the feature for a while.

A Guy
My System SpecsSystem Spec
17 Mar 2013   #3
Superluigi6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

hi there A Guy,

my problem was actually fixed. I just had to shut down my pc.
My System SpecsSystem Spec
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17 Mar 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

DOH! Will have this marked as solved then. A Guy
My System SpecsSystem Spec
17 Mar 2013   #5
Superluigi6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Marked as solved. I also added to A Guy's reputation
My System SpecsSystem Spec
17 Mar 2013   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Thanks

A Guy
My System SpecsSystem Spec
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 HP Simple Pass 2012 not detecting fingerprint scanner?




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