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Windows 7: Possible Hardware problem, error 3d

15 Mar 2013   #1

Windows 7 Ultimate x64 SP1
 
 
Possible Hardware problem, error 3d

Hello, I've been back and forth with my pc for the past several weeks. Luckily, my pc doesn't crash as much but I get this error from time to time. I usually crash when I'm using the internet. I have a feeling that this is hardware related because when I updated my realtek network drivers everything was ok, Dead Space ran fine, I was able to do anything I needed and wanted on my pc, etc.

Specs:

Operating System
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
AMD Phenom II X4 965 28 C
Deneb 45nm Technology
RAM
8.00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
MICRO-STAR INTERNATIONAL CO.,LTD 760GM -E51 (MS-7596) (CPU1) 18 C
Graphics
TF-TV3207E* (1680x1050@60Hz)
AMD Radeon HD 6900 Series (Gigabyte)
Hard Drives
932GB Seagate ST31000524AS ATA Device (SATA) 28 C
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device
PSU
Thermal-Take 850watt TR2 model



Attached Files
File Type: zip march152013.zip (23.7 KB, 5 views)
My System SpecsSystem Spec
.

17 Mar 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hiyya Bortelli suppose you have done all the usual stuff like reseating all the plug hardwares including the PSU cables mate?

Next thing is how are the temps if you haven't checked them try this Speccy - Download < from piriform

and this
Memtest86+ - Advanced Memory Diagnostic Tool < you will need to make a bootable disk for this set the boot to optical and let it run for at least 8 passes.

These are the simplest things so far and sorry if they seem rather ruddy obvious. But it will eliminate some causes.
My System SpecsSystem Spec
20 Mar 2013   #3

Windows 7 Ultimate x64 SP1
 
 

Hey sorry about the late reply. Anyways I did run memtest. I ran through at least 6 passes, no errors. So ram is definitely not the problem. I did recieve some errors when I was playing Arma III, but since it is alpha I do expect bugs, anyways take a look.


Attached Files
File Type: zip 031913-20359-01.zip (104.4 KB, 4 views)
My System SpecsSystem Spec
.


30 Mar 2013   #4

Windows 7 Ultimate x64 SP1
 
 

Still having random crashes with my computer. I think its my drivers I am not entirely sure. Sometimes it blames my network drivers. I was thinking of getting a new motherboard, I dont know if that would help at all really. Also, some people suggested that I get a new psu.


Attached Files
File Type: zip 033013-18062-01.zip (106.5 KB, 5 views)
My System SpecsSystem Spec
30 Mar 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Although you have attached the dmp files, we need a few more to help. Please run this tool, then upload the information as before:

http://www.sevenforums.com/crashes-d...tructions.html

Regards,
Golden
My System SpecsSystem Spec
30 Mar 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

bortelli, scan the system for possible virus infection.
Your crashes are all different to the others, and the overall pattern suspects either a virus infection or might be some hardware failure, but my initial suspect is a virus/malware/rootlit.

You may observe that one of the crashes indicating to the network driver, but that is not very backdated at all still you may search for any available updates in Realtek

..... and there are other common evidences of infection.

Also update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

If the issue persists after doing these three (specially after the virus scans), next time when you will upload the crash dumps, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
____________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa80586eb040, 2, 0, fffff80001a023da}

Probably caused by : PCIIDEX.SYS ( PCIIDEX!BmSetup+6b )

Followup: MachineOwner
------------------------------------------------------------------------------------------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck BE, {fffff6800039a498, 53800001b3f15025, fffff880021247c0, b}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+44cde )

Followup: MachineOwner
----------------------------------------------------------------------------------------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {47fffffaa8, 2, 0, fffff880014ea780}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+1a0ac )

Followup: MachineOwner
---------
N.D
My System SpecsSystem Spec
30 Mar 2013   #7

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Yes Arc and Golden and what about the PSU wouldn't be any harm done checking that out either
http://www.sevenforums.com/vip/257690-psu-how-test.html#post2130086 only be CAREFUL bortelli
My System SpecsSystem Spec
31 Mar 2013   #8

Windows 7 Ultimate x64 SP1
 
 

Thanks I ran memtest again, Still no errors, just running the test again to confirm my ram is ok. The reason I have suspicision that my psu and/or my motherboard is to blame is that my psu is a discontinued product, as well as my motherboard. Also, my motherboard hasnt received a bios update since 2011. This concerns me because As I was looking through the GPU compatibility list for this motherboard, I realized that it doesnt support my 6950.

Arc, funny you mentioned installing the Display Driver only, becuase I'm using the Display Driver only and I still crash!
I've used Windows Defender Offline and recieved no errors. Currently I am on 13.1 Drivers.

My pc crashed today, really sad :/


Attached Files
File Type: zip 033113-14953-01.zip (69.3 KB, 4 views)
My System SpecsSystem Spec
31 Mar 2013   #9

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Arc View Post
bortelli, scan the system for possible virus infection.
Your crashes are all different to the others, and the overall pattern suspects either a virus infection or might be some hardware failure, but my initial suspect is a virus/malware/rootlit.

You may observe that one of the crashes indicating to the network driver, but that is not very backdated at all still you may search for any available updates in Realtek

..... and there are other common evidences of infection.

Also update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

If the issue persists after doing these three (specially after the virus scans), next time when you will upload the crash dumps, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
____________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck A, {fffffa80586eb040, 2, 0, fffff80001a023da}
 
Probably caused by : PCIIDEX.SYS ( PCIIDEX!BmSetup+6b )
 
Followup: MachineOwner
------------------------------------------------------------------------------------------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck BE, {fffff6800039a498, 53800001b3f15025, fffff880021247c0, b}
 
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+44cde )
 
Followup: MachineOwner
----------------------------------------------------------------------------------------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck D1, {47fffffaa8, 2, 0, fffff880014ea780}
 
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+1a0ac )
 
Followup: MachineOwner
---------
N.D
Arc, here is the .nfo file you wanted. I used the following programs you provided to check for viruses, none appeared.


Attached Files
File Type: zip msinfo32.zip (206.7 KB, 4 views)
My System SpecsSystem Spec
31 Mar 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The display driver is still not the latest WHQL.
Code:
fffff880`07067000 fffff880`07b7d000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Dec 20 02:08:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Care to update it?

The MSINFO32.nfo we wanted. You uploaded msinfo.exe. We need the .nfo file only, no exe. Coz, executing the .exe I will get "my" msinfo only, not your.
My System SpecsSystem Spec
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 Possible Hardware problem, error 3d





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