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Windows 7: optical drive gone


19 Mar 2013   #1

Windows 7 Home Premium 64 bit
 
 
optical drive gone

I went to control panel/backup and created a system image on my WD USB Passport portable drive. When it finished, I tried to create a system prepare disk I couldn't because my CD/DVD drive is no longer recognized. I went to my computer and my hard drive is shown but no optical drive is present anymore. I have tried restarting and that didn't help. I went to the device manager and it has a yellow mark by the optical drive an it said this "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". Can someone please help.

Len

My System SpecsSystem Spec
.

19 Mar 2013   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

If the problem is at the registry then this fix is supposed to work.

Try this, I hope this helps
1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer
My System SpecsSystem Spec
19 Mar 2013   #3

Windows 7 Home Premium 64 bit
 
 

Thank you, it worked. It's nice to have a place where more knowledgeable users help others.

Len
My System SpecsSystem Spec
.


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 optical drive gone




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