New
#1
optical drive gone
I went to control panel/backup and created a system image on my WD USB Passport portable drive. When it finished, I tried to create a system prepare disk I couldn't because my CD/DVD drive is no longer recognized. I went to my computer and my hard drive is shown but no optical drive is present anymore. I have tried restarting and that didn't help. I went to the device manager and it has a yellow mark by the optical drive an it said this "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". Can someone please help.
Len