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Windows 7: USB devices won't install - SFC fails to repair

19 Mar 2013   #1
dkhman26

Windows 7 Pro x64
 
 
USB devices won't install - SFC fails to repair

I noticed recently that USB devices won't install on this PC. I keep getting "Windows requires an interactive Window session" when trying to install devices, but when I plug them into another PC running the same exact OS (on different hardware) it installs fine. The most recent device is a Logitech MS225 wireless mouse. Device manager won't install/recognize the wireless receiver even though the mouse is Windows 7 compatible. After searching the Logitech forums I found some information stating the usb.inf can get corrupted and to replace/repair that. I tried replacing it from the winsxs store and downloading it, but none of the files resolved the issue. I decided to run SFC and it detects errors but fails to fix them. I've tried booting into repair off the DVD and running "SFC /scannow /offbootdir:C\ /offwindir:C:\windows\" but it returns the same results. I've parsed the results of the SFC and attached them to this thread. I work in IT, so I'm pretty adept and can handle pretty much any instructions you throw at me. On a side note, when I boot off the DVD, the wireless mouse works fine. If reinstalling the OS is the only option, I'll probably just buy a new laptop.




Attached Files
File Type: txt sfcdetails.txt (180.6 KB, 3 views)
My System SpecsSystem Spec
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20 Mar 2013   #2
indianacarnie

 

Wow...... a new laptop instead of an install? How you tried a repair install?

Repair Install

We have many fine tutorials here, written by some very knowledgeable people. Just click on that link. Hope this helps!

Oops, where are my manners? Welcome to the forums!
My System SpecsSystem Spec
20 Mar 2013   #3
dkhman26

Windows 7 Pro x64
 
 
new install

Yea, the laptop is a bit old and slow and I was thinking about getting a new one anyway. I've seen the walk-through for the "Repair Install" and find the name to be misleading, because by following that walk-through you aren't repairing anything, you're just doing a new install where it keeps the old files and folder structure around. If I was going to do that, I'd just back up the files I want and format the HDD and do an actual fresh install, but since the laptop doesn't have much value to me anyway, I might as well start with a brand new laptop instead.
My System SpecsSystem Spec
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 USB devices won't install - SFC fails to repair




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