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Windows 7: DVD Drive not being detected by Win 7 Ultimate

09 Oct 2009   #1
adt

Windows 7 Ultimate 64 bit
 
 
DVD Drive not being detected by Win 7 Ultimate

Hi guys I'm new here at Seven Forums,

I am a confirmed host of the Win 7 launch party and yesterday I received my copy of Win 7 Ultimate. I was running on Vista so I did an upgrade to 7. After I was done my DVD drive is no longer in My computer or the Device manager, just like if it's not even plugged in. The tray can be opened but it does not detect the discs I insert. I tried googling and I found a couple of solutions but none worked. Is there any way to fix this, I have also looked in Bios but I didn't know what to check.


Looking forward to your replies.


My System SpecsSystem Spec
.

09 Oct 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by adt View Post
Hi guys I'm new here at Seven Forums,

I am a confirmed host of the Win 7 launch party and yesterday I received my copy of Win 7 Ultimate. I was running on Vista so I did an upgrade to 7. After I was done my DVD drive is no longer in My computer or the Device manager, just like if it's not even plugged in. The tray can be opened but it does not detect the discs I insert. I tried googling and I found a couple of solutions but none worked. Is there any way to fix this, I have also looked in Bios but I didn't know what to check.


Looking forward to your replies.

driver for the dvd drive. internal? what make? what model?
My System SpecsSystem Spec
09 Oct 2009   #3
adt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by adt View Post
Hi guys I'm new here at Seven Forums,

I am a confirmed host of the Win 7 launch party and yesterday I received my copy of Win 7 Ultimate. I was running on Vista so I did an upgrade to 7. After I was done my DVD drive is no longer in My computer or the Device manager, just like if it's not even plugged in. The tray can be opened but it does not detect the discs I insert. I tried googling and I found a couple of solutions but none worked. Is there any way to fix this, I have also looked in Bios but I didn't know what to check.


Looking forward to your replies.

driver for the dvd drive. internal? what make? what model?
I'm sorry but I'm not really good with hardware. How can I find out the make and model?

My PC is a packard Bell iextreme 9610.
My System SpecsSystem Spec
.


09 Oct 2009   #4
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

You can download everest and it will tell you the make and model of you optical drive |MG| EVEREST Free Edition 2.20 Download
My System SpecsSystem Spec
09 Oct 2009   #5
adt

Windows 7 Ultimate 64 bit
 
 

thanks thefabe, Everest is not picking up any optical drives, any other way around it?
My System SpecsSystem Spec
09 Oct 2009   #6
Adrian

 

Quote   Quote: Originally Posted by adt View Post
thanks thefabe, Everest is not picking up any optical drives, any other way around it?
Hello ADT welcome to the forum, for starters since the drive is not visible in OS 7 we will have to do some trouble shooting. We need to track down your system specs. We will be back soon.
Regards,
Adrian
My System SpecsSystem Spec
09 Oct 2009   #7
Adrian

 
iextreme 9610

ADT, I'm seeing this screen shot of your system?
It appears you have an optical drive from Lite-On?
ADT, you may have issues concerning your optical drive. IE: If the PC info you posted is correct then you have a 4 -6 year old system, the drive spec for your particular system is a Lite-On 16X DVD
Model LTD-1665, lite on merged this particular drive w/JVC so the new model name is:
JLMS-X LTD 1665 to which no firmware or drivers exist.
OS 7 uses a standardized driver catalog since OS 7 does not see the drive what so ever I recommend you reboot to see if your BIOS recognises the drive and then we can trouble shoot further.


Attached Thumbnails
-pb.jpg  
My System SpecsSystem Spec
10 Oct 2009   #8
adt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
ADT, I'm seeing this screen shot of your system?
It appears you have an optical drive from Lite-On?
ADT, you may have issues concerning your optical drive. IE: If the PC info you posted is correct then you have a 4 -6 year old system, the drive spec for your particular system is a Lite-On 16X DVD
Model LTD-1665, lite on merged this particular drive w/JVC so the new model name is:
JLMS-X LTD 1665 to which no firmware or drivers exist.
OS 7 uses a standardized driver catalog since OS 7 does not see the drive what so ever I recommend you reboot to see if your BIOS recognises the drive and then we can trouble shoot further.

Thank you very much for replying Adrian, but this is my system:

Information and Instructions - IXTREME X9610 - PB81X14901 - iXtreme - platform_amadeus_ixtreme - Desktop

I bought it December 2008, I'm not really good with BIOS but when I looked in there there was an option about booting using CD-ROM and I clicked on it. It then showed this:



So I suspect that BIOS is picking up the DVD Driver.
I have also tried removing the ATA cable to my DVD driver, turning on the PC, then exchanging the ATA cable with the one that links to my hard drive and still no luck.

Please let me know if you need any more information.
My System SpecsSystem Spec
10 Oct 2009   #9
Adrian

 
Drive not seen

ADT, well done providing feedback on your system. Now we need to get to work getting the drive to be identified.
Your screen shot shows that the bios is using your dvd drive as boot priority 1. So I suggest that windows 7 is not seeing the drive.
I'm interested to know when you cable swapped the Hard drive and the dvd player and re-booted did the OS 7 re-install the dvd drive?
Regards,
Adrian
My System SpecsSystem Spec
10 Oct 2009   #10
Adrian

 
View Drive in Device Manager

ADT, we now need to see if your DVD drive is recognised in Windows 7
We will need to do the following:
(Screen Shots Attached)
  1. Open device manager.
  2. You will now see all devices that OS 7 sees.
  3. Where I have circled you will see if your OS sees the drive?
If OS-7 does not see the drive then we will need to uninstall, then re-install, if we get no joy from that operation then you drive controller may be bad.
Try this ADT and let us know if this was helpful.
Regards,
Adrian


Attached Thumbnails
-1.jpg   -2.jpg   -3.jpg  
My System SpecsSystem Spec
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 DVD Drive not being detected by Win 7 Ultimate




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