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Windows 7: Dvd drive disappearing and reappearing

29 Dec 2009   #11

Windows 7

Thank you friend. I was so frustrated by the behave of Best Buy technician, now I could solve the issue on my own. Thank you.

My System SpecsSystem Spec

29 Sep 2010   #12

Windows 7 Professional 64bit

I'm also having this problem but I have an AMD Processor and a ASUS M4A78-E motherboard. I wouldn't think I could install the Intel Matrix Storage driver to fix this, right?

Here's a link to my motherboard with it's specs from newegg.

I looked for something similar from AMD's support website but didn't find anything. I desperately need help because this is driving me insane. I go into my BIOS and see my blu-ray drive and then for the first few minutes it's visible to windows and then all of a sudden, it's gone. Not even appearing in Device Manager.

Please help!
My System SpecsSystem Spec
29 Sep 2010   #13

WIN7 Ultimate 64bit

Please start your own new Amd thread explaining your symptoms

No don't install the above Intel drivers for your Amd motherboard!

Please fill out your system specs in full inc ram/dvd make/model
which firmware version on dvd
motherboard bios version?
There are 20 Asus bios "revisions" fixing numerous 'problems'

My System SpecsSystem Spec

25 Apr 2011   #14

Win 7 Pro 64-bit

Hi everybody,

I had the same problem with a Dell Latitude E4310. DVD drive disappears & re-appears.

DVD Drive = TssTcorp DVD+-RW TS-U633J

Tried the following:

1) Clean install of Windows 7 Pro 64-bit
2) Updated Firmware for DVD Drive
3) Un-Installed CD/DVD Burning Software

Even after the clean install of Windows, Firmware update, and Software Un-install I still had the following problem:

CD/DVD Drive appears in Device Manager when Media is placed in drive before Cold booting.
CD/DVD Drive Does Not appear in Device Manager when No Media is placed in drive before Cold booting.


Install the Intel Driver for Rapid Storage from Dell.

Look under the Dell Latitude E4310 Drivers for Windows Pro 64-bit. This replaces the Intel(R) Matrix Storage Manager.

Download & Install this driver:
Dell - SATA Drives - Intel - Driver - Applies to: Rapid Storage Technology

Dell Update Package: SATA_DRVR_WIN_R268416.EXE

You should probably get to the Dell Website to download the latest driver for your system.

Hope this helps you.

My System SpecsSystem Spec

 Dvd drive disappearing and reappearing

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