Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: COM Surrogate has stopped working...

25 Mar 2013   #1

Windows 8 Pro x32
 
 
COM Surrogate has stopped working...

is there any proper solution for this problem...whenever i open pictures the "COM Surrogate has stopped working" comes.i set it with some ways after searching from google but it comes again..

My System SpecsSystem Spec
.

31 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Which program are you using to view the pictures? When you get the error pop up, click the View problem details, and post the details here. A Guy
My System SpecsSystem Spec
31 Mar 2013   #3

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Quote   Quote: Originally Posted by azmizryk View Post
is there any proper solution for this problem...whenever i open pictures the "COM Surrogate has stopped working" comes.i set it with some ways after searching from google but it comes again..
The default thumbnails (i.e. "icons" of one size or another) view for that folder is having a problem with getting the thumbnail for one of the picture files in that folder.

Change your "view" for that folder to "List" or "details", rather than one of the several "icons" views, and the problem will disappear.
My System SpecsSystem Spec
.


31 Mar 2013   #4

Windows 8 Pro x32
 
 

COM Surrogate has stopped working...-untitled.jpg


My System SpecsSystem Spec
31 Mar 2013   #5

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

I understand. But the cause is some type of a problem with one of the pictures in the folder, so that the thumbnail for it cannot be produced for the "icons" view you've got specified.

If you watch the population of the icons sequentially, I'm sure it will stop when the "bad one" is reached. That's when the "COM Surrogate" crash message will appear. Same thing happens for a video folder, if there's some problem with a video file.

Unless you remove the problem picture which is causing the problem from the folder that is being opened, this crash is just going to continue to occur every time you open that folder... unless you change the "view" for that folder from one of the "icons" views to either "list" or "details", which does not require a thumbnail.

If you move the problem picture (assuming you figure out which one it is) to another folder, then this folder will [hopefully] once again be usable for one of the "icons" thumbnails views, assuming no other problem picture files.
My System SpecsSystem Spec
31 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

igdumd32.dll is a dll of the Intel Graphics Accelerator Driver. What dsperber says sounds wise. You could confirm that by turning thumbnail display off.

Open any folder> Click the Organize button> Folder and Search Options> View tab> Click the checkbox for Always show icons, never thumbnails> Apply and OK your way out

Name:  View.jpg
Views: 7
Size:  43.0 KB

If that corrects it, use his method to find the offending image. If not, there are suggestions to fix the COM Surrogate issue, beginning with the driver update, or uninstalling the driver, and let windows find one on reboot.

A Guy


My System SpecsSystem Spec
31 Mar 2013   #7

Windows 7 Pro. 64/SP-1
 
 

If I may add a little something to the already great information.
The thumbnail may be damaged because it is infected.
My System SpecsSystem Spec
01 Apr 2013   #8

Windows 8 Pro x32
 
 

ufff i need the thumbnail view...any other solution??
My System SpecsSystem Spec
01 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Errr, thumbnail view was to test if it works. If so, as dsperber said, watch the thumbs load, and see which image is causing the error. A Guy
My System SpecsSystem Spec
02 Apr 2013   #10

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Quote   Quote: Originally Posted by azmizryk View Post
ufff i need the thumbnail view...any other solution??
I realize that's what you want. But something in one or more picture files in that folder is broken or corrupted or something. Whatever the problem, it's causing the COM Surrogate crash.

So the goal here is to find out which picture file is the culprit, and get rid of it... assuming you want the thumbnail icons. If you don't care, and can use List or Details view, you won't get the crash even leaving that bad picture file in the folder, since with List or Details no thumbnail icons are required to be built by COM Surrogate.


As I suggested, since the presentation order is normally alphabetical by default, I would guess that the population of thumbnails when you open the folder with Explorer would stop when the COM Surrogate crash occurs. If you OK to that message, the thumbnail population should continue on, but I would think the problem picture file will not have a thumbnail. So it should be recognizable easily.

Or, you might create a second empty folder with an icon view, while having the original source folder (with the broken picture in it) in list or details view. Then drag/drop one or several picture files at a time from your current folder to the new folder. With each drop, if an icon view is in effect for the new folder Explorer should again try to build the thumbnail icon. And again, everything should go well until you drop the broken picture file, when I would guess you'll again get the COM Surrogate crash... and you'll again now know that the one you just dropped (or one of several that you just dropped) is the broken culprit.

Again, this is just another way to find the broken picture file which is at the root of your COM Surrogate crash problem. Getting this file out of this folder is your solution, so finding it is your goal to fix your problem. Once you get rid of it, you will no longer have the COM Surrogate crash when opening the folder with Explorer even when you are using an icon thumbnail view since there will no longer be a broken file in that folder.

That's my guess.
My System SpecsSystem Spec
Reply

 COM Surrogate has stopped working...





Thread Tools



Similar help and support threads for2: COM Surrogate has stopped working...
Thread Forum
(COM surrogate has stopped working) General Discussion
COM Surrogate has Stopped Working General Discussion
COM surrogate stopped working error - no solution seems to work BSOD Help and Support
COM Surrogate stopped working General Discussion
Preview Handler Surrogate Host stopped working BSOD Help and Support
COM Surrogate has stopped working BSOD Help and Support
Com Surrogate has stopped working General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:17 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33