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Windows 7: Win Crashes WHen Using Printer


26 Mar 2013   #1

Win 7 home premium 64
 
 
Win Crashes WHen Using Printer

Win 7 Home Deluxe
HP 6700 Printer

When I printed a test page I got the blue screen of death and the computer shut down before I could note the problem printed at the bottom of the blue screen. Any clues or starting point to resolve the problem, please? I'm not a sophisticated computer guru.

My System SpecsSystem Spec
.

26 Mar 2013   #2

W7 Home Premium 32bit
 
 

That's not enough info to get you an answer.

Firstly, fill in all your specs.

If you shut down the printer, is your Windows functioning perfectly otherwise?
My System SpecsSystem Spec
26 Mar 2013   #3

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi cadrake

Take a look at this tutorial below

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
.


26 Mar 2013   #4

Win 7 home premium 64
 
 

The darn thing just crashed again. Will this help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002E83B45
BCP3: FFFFF8800AB4EDC0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\032613-21949-01.dmp

The only other problem is that the blue circle adjacent to the wireless Logitech M305 wireless mouse pointer is flashing onstantly whether the mouse is being moved or not.
My System SpecsSystem Spec
26 Mar 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Upload the dmp file as in the tutorial .
My System SpecsSystem Spec
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 Win Crashes WHen Using Printer




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