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Windows 7: External Hard Drive Not Showing Up


30 Mar 2013   #1

Windows 7 x64
 
 
External Hard Drive Not Showing Up

I have a western digital 2tb hard drive and I am unable to access any of the information on it. It is listed in the devices and printers, but it doesn't give me many options to do much, just view it.

I know that it works on my hp laptop, but the laptop has since crashed. I purchased a new hp desktop and this is where my troubles are.

I tried to find it in disk management, however, it is not found there either. I'm not sure what else to do to access my information.

Any ideas?



Attached Thumbnails
External Hard Drive Not Showing Up-disk-management.jpg   External Hard Drive Not Showing Up-my-computer.jpg  
My System SpecsSystem Spec
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30 Mar 2013   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 



Hello Trixi


Try a different USB port with the WD Ext HD power turned off. Then power it on to see if the device is found & added. Then check Disk Management.
My System SpecsSystem Spec
30 Mar 2013   #3

Windows 7 x64
 
 

Tried that... I guess I should mention that it is a 3.0 usb via ss port. Plugged into the front of my computer into an ss slot. When I uninstall it, and plug it in, it goes through the motion of installing it, but I just don't see it where it should be.
My System SpecsSystem Spec
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 External Hard Drive Not Showing Up




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