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Windows 7: Devices not working in Win 7, Works in Win 8 - Same Hardware


12 Apr 2013   #1

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 
Devices not working in Win 7, Works in Win 8 - Same Hardware

I've come up with a problem, that appears to be a Win 7 problem, as the exact same hardware dual booted with Win 8 works OK.

It did work, I switched cases, nothing else, and now the USB 3.0, USB 2.0 and some hard drives do not work or work properly in Windows 7 64 bit Home.

I've reinstalled the Intel motherboard chipset drivers, the Marvell SATA controller drives and the Intel USB 3.0 drivers. I've uninstalled the hard drives with problems, rebooted and let Windows detect and reinstall them.

I ran the troubleshooters and the fixit and they reported problems but couldn't fix.

On the USB 3.0, I have an external USB 3.0 hard drive interface, when I plug it into the USB 3.0 port I get a message about it can work faster if it is plugged into a USB 3.0 port. However, in the Device Manager it has a Code 39 error. If I plug it into a USB 2.0 port, I get the same message and error.

If I plug a USB 2.0 flash drive into a USB 2.0 port it is not recognized, same with the USB 3.0 ports.

I'm at a loss since Windows 8, which is dual booted with a separate SSD drive on this same hardware and all is well.

Here are some screen shots"




Attached Thumbnails
Devices not working in Win 7, Works in Win 8 - Same Hardware-dev-mgr-drives.jpg   Devices not working in Win 7, Works in Win 8 - Same Hardware-dev-mgs-usb.jpg   Devices not working in Win 7, Works in Win 8 - Same Hardware-drive-display.jpg  
Attached Images
 
My System SpecsSystem Spec
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12 Apr 2013   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Just for reference, here is the Win 8 device manager showing the drives.


Attached Thumbnails
Devices not working in Win 7, Works in Win 8 - Same Hardware-win-8-dev-manager.png  
My System SpecsSystem Spec
13 Apr 2013   #3

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

In doing more troubleshooting, which as been fruitless so far, I did a System Restore back to a date when all worked and that did not help.

Seems the problem is only with drives, hard drives and flash drives.

I have other USB connected devices, such as a wireless controller interface and it works OK.
My System SpecsSystem Spec
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13 Apr 2013   #4

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Another screen shot from the Windows System Log. The error that is created when attempting to connect a USB hard drive connection.


Attached Images
 
My System SpecsSystem Spec
13 Apr 2013   #5

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

SOLVED!

Left over junk in registry and wherever from Acronis True Image uninstall. I did some manual registry editing but there were still items left. Finally found the Acronis clean up utility and that took care of it. Never again for Acronis!

Jack
My System SpecsSystem Spec
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 Devices not working in Win 7, Works in Win 8 - Same Hardware




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