DVD drive disappeared after Win 7 install

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  1. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #21

    Barney

    Sorry I was getting confused by the two problems

    Ken
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  3. barneysmum
    Posts : 23
    Vista / Windows 7
    Thread Starter
       New #22

    Question for Whest...

    I am downloading the Intel Matrix Storage from HP as I type.

    However, that is for Vista as HP have not released any 7 drivers.

    If I do it from the Intel site I can choose it for 7....

    Which one do I want?

    And is it "chipset storage"?


    Thanks for all the help so far guys!
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  4. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #23

    barneysmum said:
    Question for Whest...

    I am downloading the Intel Matrix Storage from HP as I type.

    However, that is for Vista as HP have not released any 7 drivers.

    If I do it from the Intel site I can choose it for 7....

    Which one do I want?

    And is it "chipset storage"?


    Thanks for all the help so far guys!
    Barney, be careful there, you are not using an intel board.
    You have an AMD processor so the board is different.
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  6. barneysmum
    Posts : 23
    Vista / Windows 7
    Thread Starter
       New #24

    ok, I don't know whether to install it now....
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  7. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #25

    barneysmum said:
    Question for Whest...

    I am downloading the Intel Matrix Storage from HP as I type.

    However, that is for Vista as HP have not released any 7 drivers.

    If I do it from the Intel site I can choose it for 7....

    Which one do I want?

    And is it "chipset storage"?


    Thanks for all the help so far guys!
    Barney

    Which ever driver is newer. win 7 is preferred but if you use the vista driver all you need to do is install it in compatibility mode. to do this you right click the setup or install file and go to properties>compat>set it for vista

    ken
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  8. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #26

    BIOS


    Hey Barney, are you familiar on how to move around in your bios?
    We need you to go to system config using the tab key and go to the section that shows you storage devices, after that we need ou to use the tab key to CD/DVD drive, after that we need to see how its connected.
    Regards,
    Adrian
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  10. barneysmum
    Posts : 23
    Vista / Windows 7
    Thread Starter
       New #27

    The BIOS does not give me options to show any kind of detail. I do know how to move around the BIOS, I worked in IT for years (believe it or not!!). This BIOS is very limited and this is not unusual on some laptops I believe.

    The screenshots I posted were of when I had gone into the only options available. There is nothing else to show in the BIOS, honestly.
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  11. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #28

    So you have a amd cpu so dont use the intel matrix it wouldnt install in any case - try the bios update for amd processors and see if that fixes it.
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  12. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #29

    barneysmum said:
    The BIOS does not give me options to show any kind of detail. I do know how to move around the BIOS, I worked in IT for years (believe it or not!!). This BIOS is very limited and this is not unusual on some laptops I believe.

    The screenshots I posted were of when I had gone into the only options available. There is nothing else to show in the BIOS, honestly.
    OK barney, lets take this one step at a time.
    You know how to access your bios on boot up.
    basic input/output system (BIOS) is the standard used by IBM to configure IBM PC hardware.
    As you can see on the bottom of your screen shot you see arrows, these arrows I hilited in your screen shot, I suggest that you access your bios move around using you up/down arrows and get familiar with it.
    Attached Thumbnails Attached Thumbnails DVD drive disappeared after Win 7 install-bios1.gif  
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  13. barneysmum
    Posts : 23
    Vista / Windows 7
    Thread Starter
       New #30

    ok Adrian, I'm sorry, I've said that I know how to move around my BIOS and that there are no other options in it. This is the truth and I guess we are now at the point where this is not fixable.

    I know how to use arrows / tab keys but seriously, if I pressed the down arrow on that screen you posted it would skip the whole screen and go to Diagnostics which you cannot see off that shot. The other entries are static, non editable. I can't really say it any more times. This is not a good BIOS!! I've searched google and others complain about the lack of functionality in some laptops BIOS. Guess I struck out with this laptop.

    If I can't edit the BIOS, which I can't, then my DVD drive is doomed?

    Seriously, I was an IT Manager for 5 years, I was good at my job.

    But this disappearing DVD drive has got me stuck. It seems to work (opens and spins a disc), but there's nothing I can do to make Windows recognise it in any shape or form.

    Reseating it, registry hacks, BIOS upgrades and so on.

    It was fine until I put Windows 7 on.

    Maybe it's an excuse to get a new laptop.

    Thanks for all the help anyway.
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