my external hard drive (WD my passport) not detected on my laptop


  1. nhaghjoo
    Posts : 2
    windows 7 professional 64 bit
       New #1

    my external hard drive (WD my passport) not detected on my laptop


    Hi
    my 500GB WD Passport is not being detected by my laptop when plugged in (by USB). A LED at the side of the external hard drive indicates that it is being powered on even though the computer shows no sign of detection (no sound indication; nothing showing up in My Computer)
    I can feel the drive motor start up.(the vibration).
    my machine's BIOS detect the drive. but I can't see it in device manager.
    my machine use other devices properly.
    and I checked my drive in 2 other laptops( both was windows 7) and both failed to detect my WD Passport.
    could anyone help me?
    thanks
      My Computer
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  3. marsmimar
    Posts : 10,994
    Win 7 Pro 64-bit
       New #2

    Hello nhaghjoo and welcome to Seven Forums.

    It's possible that your external hard drive doesn't have a drive letter assigned. If you could post a screenshot of Disk Management it might provide a clue as to what's happening.

    Disk Management - Post a Screen Capture Image
      My Computer
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  4. nhaghjoo
    Posts : 2
    windows 7 professional 64 bit
    Thread Starter
       New #3

    thank you a lot
    my external hard drive (WD my passport) not detected on my laptop-disk-management.jpg
      My Computer
    Quote Quote

  6. Mark Phelps
    Posts : 1,379
    Win7 Pro 32-bit, Win8 Pro 32-bit
       New #4

    You have to scroll down -- to see if the drive is shown at the bottom of the list.
      My Computer
    Quote Quote

 

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