Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Kindle Fire HD - Win 7 Driver Install Fails - MTP Driver Error

22 Apr 2013   #1
phunzoid

Win 7 Ultimate x64 w/ SP1
 
 
Kindle Fire HD - Win 7 Driver Install Fails - MTP Driver Error

i recently purchased a Kindle Fire HD 7" (tablet), and i have 2 PCs running Win 7 Ultimate x64 w/SP1...on the one PC, when i connected the Kindle via USB, Windows recognized the Kindle as a USB mass storage device as it should , installed the drivers, and i was able to access the Kindle via Windows Explorer to transfer media

but on the second PC, when i connected the Kindle via USB, Windows recognized a new device, but the driver install FAILED, and i got an error message stating "MTP" Driver could not be installed...i tried this several times, and always the failed driver install....i even did a fresh install of Win7 x64 on to a brand new HDD, and i got the same error again ...so obviously the Kindle does not show up in Windows Explorer, and i can't transfer anything to/from it

in Device Manager, under "Other Devices", i have "MTP" listed with the yellow triangle...i have tried letting Windows update the driver, but it always comes back with unable to locate a driver

i've contacted Amazon, but they're clueless, and believe it's a Windows issue...i've searched everywhere online, and it seems i shouldn't need any special drivers with Win7, and that Win 7 should install the device automatically as a "mass storage device"...and as i mentioned, on one of my PCs, the install worked fine, it's the second PC that is driving me nuts

what can possibly be the problem?


My System SpecsSystem Spec
.

25 Apr 2013   #2
delta007

win7 32bit
 
 

Have you used other usb devices on this computer? like pendrives datacards etc. see if they work fine or not.
My System SpecsSystem Spec
07 Apr 2014   #3
specialdefects

Windows 7 Home Premium x64
 
 

***********************************************
1. plug kindle into pc
2. ignore unpleasant driver message
3. enter device manager and click the following:
* update driver software
* browse my computer for driver software
* let me pick from a list of device drivers on my computer
4. select 'portable device' from the list
5. select 'standard mtp device' from the list
6. select 'mtp usb device' from the list
7. click next
***********************************************
My System SpecsSystem Spec
.


23 Jun 2014   #4
aastek1962

Windows 7 32bit Professional
 
 
Fixed

I found the fix for this by accident. I was trying to start the Diagnostic Policy Service as it would not run. It gave me 1079 error. I found the fix online by changing the login to local service instead of local system. As soon as I changed them and started all three Diagnostic services the IPhone and the Kindle both popped up as external drives on my computer. The Kindle still had an error and I went to Device Manager updated the drivers and both are now connected and working. Thanks for all your help.
My System SpecsSystem Spec
Reply

 Kindle Fire HD - Win 7 Driver Install Fails - MTP Driver Error




Thread Tools





Similar help and support threads
Thread Forum
OneDrive: Now available for Kindle Fire and Fire phone
Source: OneDrive on all of your devices. Now available for Kindle Fire and Fire phone
News
Windows 7: Driver for MTP USB failed error 31 for Iphone & Kindle
Just in the last week I can no longer view my Iphone 4 or my Kindle threw my computer in Windows 7 32 bit Professional. I have been a computer technician for 19 years and have tried everything I can find in Microsoft, Apple and Amazon. Amazon phone support could not even fix it. I receive the MTP...
Drivers
usb to Kindle Fire
I have Win7 Home on my laptop and it recognized my recently purchased Kindle Fire however when I plugged the usb & Kindle into my desktop Win7 Ultimate, I get the error message “Device driver software was not successfully installed”. I can't figure out which Windows setting(s) I need to turn on or...
Hardware & Devices
How to get Skype on Kindle Fire?
Hello, I was wondering how I could get skype for my Kindle Fire? Ive see. Others with it. Also if possible, a. MSN 2009 for my kindle fire as well. Regards, ~CN-
Software
Amazon Kindle Fire
Today I bought a 7-inch Android tablet (Amazon Kindle Fire, $199). I have an iPod Touch, and a Windows Phone 7.5 phone. So I have all 3 major mobile platforms now... lol :p. Anyone else have a Kindle Fire? Looked up its specs, and it has higher pixel density than the iPad 2, a 1 GHz dual core, and...
Chillout Room
Kindle Fire
I'm thinking of getting this device. At the moment, all wireless connections are off on my router. While I live in a safe neighborhood, I'd still prefer to keep things as hardened as possible. Essentially, I'm a total boob about wireless. Can you offer pointers or sites that can get me up to...
Chillout Room

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App