|22 Apr 2013||#1|
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Kindle Fire HD - Win 7 Driver Install Fails - MTP Driver Error
i recently purchased a Kindle Fire HD 7" (tablet), and i have 2 PCs running Win 7 Ultimate x64 w/SP1...on the one PC, when i connected the Kindle via USB, Windows recognized the Kindle as a USB mass storage device as it should , installed the drivers, and i was able to access the Kindle via Windows Explorer to transfer media
but on the second PC, when i connected the Kindle via USB, Windows recognized a new device, but the driver install FAILED, and i got an error message stating "MTP" Driver could not be installed...i tried this several times, and always the failed driver install....i even did a fresh install of Windows 7 x64 on to a brand new HDD, and i got the same error again ...so obviously the Kindle does not show up in Windows Explorer, and i can't transfer anything to/from it
in Device Manager, under "Other Devices", i have "MTP" listed with the yellow triangle...i have tried letting Windows update the driver, but it always comes back with unable to locate a driver
i've contacted Amazon, but they're clueless, and believe it's a Windows issue...i've searched everywhere online, and it seems i shouldn't need any special drivers with Windows 7, and that Win 7 should install the device automatically as a "mass storage device"...and as i mentioned, on one of my PCs, the install worked fine, it's the second PC that is driving me nuts
what can possibly be the problem?
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