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Windows 7: External Hard Drive problems

22 Apr 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
External Hard Drive problems

I have a Western Digital external hard drive It lights up but doesn't sound quite normal and it not recognized by my Windows 7 computer.

I fear the worse. Any thoughts on how I might try to recover the data?

Thanks

SM

My System SpecsSystem Spec
23 Apr 2013   #2

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

When you say not recognized, you mean it is not given a drive letter?

If that's the case, then open up Disk Management and scroll down through the "drives" to see if it is listed near the bottom. If it is, then see if it will let you assign a drive letter. If that work, you should be OK.

If you don't see it in Disk Management, then the next time you boot, do so with the drive connected, go into the BIOS setup screens, and see if the BIOS sees the drive. If that doesn't see it, then there's no way to mount it to get the files off.

However, if the BIOS does see it, then you can at least try accessing it following the info below ...

Since your data was on a Windows partition, based on my experience at doing
this successfully, my suggestions are the following:
[NOTE: If your PC has a working copy of MS Windows on it, skip to step 4]
1) Connect your drive to the PC.
2) Download and install the trial version of RecoverMyFiles from Runtime
Software in MS Windows.
3) Right-click the RecoverMyFiles shortcut and select "Run as
Administrator"
4) Select the option to Recover a Drive
5) You will get a list of drives, scroll down to find the one for your
drive.
If it's shown in the list, then continue; else, you're done and won't be
able to recover the files...
6) Select Automatic Driver recovery, press Start button
7) It will run for a while but when done, will show a directory tree in the
left pane. Do NOT interrupt it.
8) When done, browse the folders in the directory tree -- and be SURE to
check the filesizes of the files you want to recover. If the filesize is
zero, the file is trashed and you will NOT be able to recover it.
If the files look OK, you will need to contact Runtime Software to purchase
a license for the recovery. You won't have to reinstall the app; instead,
they will email you an activation code which you can use to turn on the
recovery feature.
According to their website, the "standard" version of the app is $70 USD.
They also have a Pro version for $99 dollars, but if you go to the website
below, you can compare the features and (at least for me) the extra cost
wasn't worth it:
Recover My Files: Purchase GetDatas Recover My Files data recovery software
Your data ... your money ... your choice.
My System SpecsSystem Spec
23 Apr 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I will give this a try.

Thanks a lot.

SM
My System SpecsSystem Spec
.


27 Apr 2013   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This did not seem to work.

Maybe I just need to toss it,

Thanks

SM
My System SpecsSystem Spec
28 Apr 2013   #5

Windows 7 Home Premium 32 bit
 
 

That does not answer any of the questions posed.

1. Are you able to see the drive in Disk Management? yes/no. If yes, take a screenshot and post it. Disk Management - Post a Screen Capture Image

2. Are you able to see it in the Bios? yes/no

A new question.

When did this happen? All of a sudden one day or was there any event you could think of that could have precipitated this state - a sudden power loss while writing to it or you pulled it out without resorting to "safely remove"

Have you tried connecting it to another PC and checked what happens? Check the Device Manager as well as Disk Management.
My System SpecsSystem Spec
28 Apr 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

How do I look in the Bios?

I don't know when this happened. I have a bunch of external hard drives because of photos.

It does not show up in the Disk Management.

Thanks for your continued help.
My System SpecsSystem Spec
28 Apr 2013   #7

Windows 7 Home Premium 32 bit
 
 

Quote   Quote: Originally Posted by Smorton View Post
How do I look in the Bios?

I don't know when this happened. I have a bunch of external hard drives because of photos.

It does not show up in the Disk Management.

Thanks for your continued help.
Usually it will be listed under Advanced Bios Features > Hard Disk Boot Priority where you can select the HDD to boot from. Your system drive will usually be the first HDD to boot from. You can change it to USB HDD where the external USB drive/s will be listed for example Seagate GoFlex (which is my connected external drive) You may look into your motherboard documentation explaining how to enter BIOS setup and how to change Hard disk Boot Priority.

Have you tried the problem external drive on another PC?
My System SpecsSystem Spec
28 Apr 2013   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am going to hook up to another hard drive and see what happens. i notice it makes a little noise once in a while.

SM
My System SpecsSystem Spec
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