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Backlight not working on replacement LED Screen Toshiba Portege z835
I have a Toshiba Portege Z835 P330 ultrabook. I accidently broke the old screen and ordered a replacement from laptopscreen.com My original 14" screen was a samsung model. The one laptopscreen.com sent me was an LG. The First LG screen I received partially worked as in I could see graphics, but no backlight. I sent the screen back for an exchange, and they mailed me a replacement. Same problem: Graphics, but no backlight at all. I am perplexed. What could the issue be? I've quadruple checked the connection and restarted the laptop multiple times. It doesn't appear the video cable is damaged.
The Samsung model # of my original screen is LTN133AT25-T01
The LG Model # of the "compatible" replacement is LP133WH2
Any insight would be appreciated as im not looking forward to hashing it out with the laptopscreen.com tech anymore. Thanks