Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Problem downloading from smartphone


30 Apr 2013   #1

Windows 7 Home Premium 64bit SP1
 
 
Problem downloading from smartphone

I have a Samsung Galaxy Ace 2 smartphone, and am trying to download photos from it to the harddrive.

Have installed the Samsung software and when we hook up the phone to the computer we hear the device connect sound but it does not show up as a drive.

Have also hooked up the mini SD card via a hub but the pictures I want are on the phone internal memory.

Nothing shows up in Computer as a drive and the USB's drivers are all up to date

Can anyone help us as please as we are now at a loss as to what to do.

My System SpecsSystem Spec
.

30 Apr 2013   #2

Windows 8.1 Pro x64
 
 

You don't need the Samsung bloatware KIES to access the data on the device. Remove this software and just plug the smartphone, Windows will automatically install the MTP drivers (provided the device is in MTP mode, NOT in image/KIES mode).
My System SpecsSystem Spec
30 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 



My System SpecsSystem Spec
.


30 Apr 2013   #4

Windows 7 Home Premium 64bit SP1
 
 

Thanks yowanvista and Derek have tried all options but we are just getting several messages about storage in SD and USB modes nothing to with setting it up or itself installing it's own MTP.

The photos we can see on the phone itself but not via the computer.

Oh the KIES was removed as advised.
My System SpecsSystem Spec
30 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Yes, you want to select "Connect USB storage" to see your phone on your computer,

Look at step 4 through 6,

Problem downloading from smartphone-galaxy.jpg

You can get your whole manual here if you like,

Samsung Galaxy Ace 2 - Android 2.3 - 5MP Camera Phone - Samsung UK - SUPPORT


My System SpecsSystem Spec
30 Apr 2013   #6

Windows 7 Ultimate x64
 
 

Is it possible to copy the images from the phone to the external SD Card then plug that directly into the computer?
My System SpecsSystem Spec
02 May 2013   #7

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Maroon Machine View Post
Thanks yowanvista and Derek have tried all options but we are just getting several messages about storage in SD and USB modes nothing to with setting it up or itself installing it's own MTP.

The photos we can see on the phone itself but not via the computer.

Oh the KIES was removed as advised.
I have the exact phone and MTP just works fine but you can also use USB Mass Storage mode. Go to Settings>Wireless and networks>USB utilities and select "Connect storage to PC" then connect your USB cable to your PC.

Name:  2.PNG
Views: 1
Size:  48.8 KB

You should see Windows installing the Mass Storage driver. You'll have both internal & external listed in your Computer folder.
Name:  3.PNG
Views: 1
Size:  8.4 KB


My System SpecsSystem Spec
Reply

 Problem downloading from smartphone




Thread Tools



Similar help and support threads for2: Problem downloading from smartphone
Thread Forum
Problem in Downloading! Browsers & Mail
Downloading Problem Network & Sharing
odd downloading problem Browsers & Mail
problem with downloading Network & Sharing
downloading problem Browsers & Mail
Downloading Problem Network & Sharing
RC Downloading Problem General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:44 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33