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Windows 7: External HDD disconnects/reconnects

01 May 2013   #1
intelguy77

Windows XP 32bit
 
 
External HDD disconnects/reconnects

I have a Western Digital Elements 1 TB USB 2.0 External HDD. It doesn't matter what USB 2.0 header I connect it to, back or front of PC, an error message will eventually pop up in my tray/task bar telling me the device can perform faster, and the HDD disconnects/reconnects. Some times this will happen more than once. How can I stop this from happening?

My external HDD:
Amazon.com: WD Elements 1 TB USB 2.0 Desktop External Hard Drive WDBAAU0010HBK-NESN: Electronics

Error message:



My System SpecsSystem Spec
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01 May 2013   #2
Dude

Windows 10 Pro X64
 
 

intelguy77, take a look here and check your drivers

Saw this posted by vistaking, thought it would be good for you to check this tutorial on USB
My System SpecsSystem Spec
02 May 2013   #3
intelguy77

Windows XP 32bit
 
 

Thanks! All drivers are up to date. I disabled the speed message in device manager, we'll see if this fixes the issue.
My System SpecsSystem Spec
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02 May 2013   #4
Dude

Windows 10 Pro X64
 
 

Okay, hope it does fix it, post back and let us know.
My System SpecsSystem Spec
03 May 2013   #5
intelguy77

Windows XP 32bit
 
 

This DID NOT fix the issue... the HDD randomly disconnected on me again, but without any USB error message in the try showing up.

I also disabled "Turn off this device to save power if necessary" options in device manager for USB. Made no difference.

HELP!!!
My System SpecsSystem Spec
03 May 2013   #6
Dude

Windows 10 Pro X64
 
 

Probably the cable then. Do you have another one you can use?
My System SpecsSystem Spec
14 Jul 2013   #7
Mildred Fox

Windows 7
 
 
One solution-Western External Hard drive disconnecting

I have one answer to the problem I had external hard drive disconnecting. Microsoft Security Essentials found a Trojan on my laptop "trojandropper.win32/sirefef.gen!E" My external hard dive was connected to my PC and I never had a problem. I connected it to my laptop and it was fine for a while then it kept disconnecting. Two things started to happen. A pop up would ask to scan my computer I would click on it and it would not scan the external hard drive it would just close up. Then a pop up would show folders, I could click on and it would go to that folder and disconnect. I changed the USB cord, the place where I plugged the electric cord, I put the USB cord in a different USB slot in my computer but nothing worked. So now since the Trojan was found and removed the hard drive has not disconnected from my HP since the Trojan was removed a few hours ago.
My System SpecsSystem Spec
16 Jul 2013   #8
Mildred Fox

Windows 7
 
 

Sorry--this worked for a while but the external harddive is back to disconnecting on an off.
My System SpecsSystem Spec
26 Jul 2013   #9
Mildred Fox

Windows 7
 
 
Another possible answer

I moved my external hard drive and have it hooked up to my laptop. The hard drive kept disconnecting and reconnect.

My laptop is always plugged in along electrically along with the eternal hard drive electric device. I used to shut the hard drive off and disconnect the USB cord when I was not using it. I don't do that anymore.

What I do differently now is turn the computer with the external hard drive attached and turned on. I do not log in. I wait a few seconds to give the hard drive time to start up. Then I log in to my laptop and I have not had any trouble since. The hard drive needs more time to start up before I log in.
My System SpecsSystem Spec
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 External HDD disconnects/reconnects




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