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Windows 7: Windows 7 -can't stream video to Apple TV-network times out

03 May 2013   #1
9underpar

Windows 7 Home Premium 64 bit
 
 
Windows 7 -can't stream video to Apple TV-network times out

Hi:
I can't stream video from itunes on a Windows 7 pc, to Apple TV (ATV)(3rd generation). The ATV is only a week old but has been replaced with no luck. When I try to stream video, an error message pops up: "An error occurred while connecting to the AirPlay device Apple TV. The network connection timed out".

- the ATV is not the issue as it was replaced
- I can stream audio and photos from itunes, but can't stream video (which is in the proper format for ATV)
- I installed itunes on an old xp machine and video streaming works!
- both the xp machine and the Win 7 machine are on the same network, so the router must be ok
- all firmware and software is up to date and everything has been rebooted (several times)
- the error happens no matter if it is a wireless or wired connection

Since XP can successfully stream video and is on the same home network as Win 7 and we know that both the ATV and the router are working properly, it seems to me that there must be an issue in my Win 7 config. Does anyone have suggestions???

Thanks for your help!


My System SpecsSystem Spec
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03 May 2013   #2
kingscurate

win 7 home premium 64 bit
 
 

Have a look at the following two links, this sorted my issue with apple tv.
They may help.


Troubleshooting Home Sharing
Well known TCP and UDP ports used by Apple software products
My System SpecsSystem Spec
03 May 2013   #3
9underpar

Windows 7 Home Premium 64 bit
 
 

Kingscurate: thanks for your advice. I have already done all of these things in the 2 articles. I've tried The Win 7 pc with firewalls on and off, anti-virus on and off, Universal Plug and Play both enabled and disabled. I can see my library in ATV that is located on the Win 7 pc. Because I can stream music and photos with no issues but can't stream video, I don't know what else to do. And, as mentioned, everything works flawlessly on my old clunker XP laptop- streams video, music and photos on the same network as the Win 7 pc. I can also stream from my ipad to the ATV with no issues. Thanks again.
My System SpecsSystem Spec
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24 Nov 2014   #4
Kurtmann

Windows 7 Ultimate 64bit
 
 
Any update?

Sorry to ressurect this old thread, but I have exactly the same problem and havn't found it addressed anywhere else on the internet. So, have you solved the problem?
My System SpecsSystem Spec
24 Nov 2014   #5
9underpar

Windows 7 Home Premium 64 bit
 
 

My issue was fixed by completely deleting my anti-virus and firewall programs. Just turning them off did no good.....they had to be actually deleted. I switched to Bitdefender Free Edition (Free Antivirus Software - Download Bitdefender Antivirus Free) and everything has worked perfectly.
My System SpecsSystem Spec
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 Windows 7 -can't stream video to Apple TV-network times out




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