Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Mouse & Keyboard not working

09 May 2013   #1
Sinner36

windows 7 ultimate x64
 
 
Mouse & Keyboard not working

i updated my mouse & keyboard drivers and then restarted my computer. now none of them works.
They work in BIOS but they don't work in safe mode or windows. so it is impossible for me to roll back my drivers.
I checked and usb ports & mouse and keyboard were enabled in BIOS.
I reset my BIOS by removing the battery & stuff. but it didn't solve my problem.
I unplogged my computer and then plugged it again. didn't solve my problem.
I tried restoring and repairing. (by F8) but it didn't work.
I tried using different keyboard and mouses. but they don't work either.
I tried using PS/2 but it doesn't work either.
PS: when i try to boot, sth comes up as deamon tools update. which is normal & has always been there. but do u think it may be related?!

my keyboard: Razer Blackwidow Ultimate 2013

My mouse: Razer naga Moltencore mouse

my motherboard: AsRock


My System SpecsSystem Spec
09 May 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Did you try "system restore" from advanced boot options? Or is F8 not working? What happens if you go back in time, so driver is rollbacked. Mouse and keyboard work in recovery environment?
My System SpecsSystem Spec
09 May 2013   #3
Sinner36

windows 7 ultimate x64
 
 

As i said, i tired restoring. & yes f8 works. i mentioned this in my first post.
but restoring didn't help & my mouse and keyboard still don't work in safe mode & windows.

I can't roll back my drivers cause i can't get into safe mode or windows.
My System SpecsSystem Spec
09 May 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Sinner36 View Post
As i said, i tired restoring. & yes f8 works. i mentioned this in my first post.
but restoring didn't help & my mouse and keyboard still don't work in safe mode & windows.

I can't roll back my drivers cause i can't get into safe mode or windows.
You said
Quote:
I tried restoring and repairing. (by F8) but it didn't work.
So it DOES work, although doesn't fix the problem.

Try to uninstall the driver offline
My System SpecsSystem Spec
09 May 2013   #5
Sinner36

windows 7 ultimate x64
 
 

yes f8 works. but restoring and repairing didn't solve anything. I mean i can use f8 & i can also use my keyboard in bios. it works perfectly fine in bios. but when i enter safe mode or windows, mouse and keyboard stop working.

how can i uninstall drivers when i can't use my mouse & keyboard in windows or safe mode?!
My System SpecsSystem Spec
10 May 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Sinner36 View Post
yes f8 works. but restoring and repairing didn't solve anything. I mean i can use f8 & i can also use my keyboard in bios. it works perfectly fine in bios. but when i enter safe mode or windows, mouse and keyboard stop working.

how can i uninstall drivers when i can't use my mouse & keyboard in windows or safe mode?!
You can uninstall them offline.

But you tried a total different keyboard and even ps2 stuff. All mouses and keyboards aren't working. And you did rollback driver already by doing a system restore.

Did "startup repair" find an issue? Click "view diagnostic repair results". status 0x0 means no problem.
----------------
In safe mode do you see all drivers loading. It ends with classpnp.sys? What happens after that? I think keyboard and mouse are working.... but your screen is not updating. Or not processing the events
My System SpecsSystem Spec
10 May 2013   #7
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Try this:
  • Boot the computer using your W7 installation DVD or System Repair Disk
  • Enter Language info > Next
  • Select "Repair My Computer"
  • If there is an option to choose the OS, choose W7
  • Select: "Use Recovery Tools..."
  • Then select "System Restore" from the menu
  • Choose a restore point that is before you installed the new drivers.
My System SpecsSystem Spec
10 May 2013   #8
Sinner36

windows 7 ultimate x64
 
 

start up repair found 1 issue.it said Number Of Root Causes: 1

screen does update cause i can c the clock & stuff moving.
My System SpecsSystem Spec
11 May 2013   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Sinner36 View Post
start up repair found 1 issue.it said Number Of Root Causes: 1

screen does update cause i can c the clock & stuff moving.
Which root cause? Click "view diagnostics repair results" or something like that
My System SpecsSystem Spec
Reply

 Mouse & Keyboard not working




Thread Tools





Similar help and support threads
Thread Forum
All USB Ports not working, except for mouse and keyboard!
Hi. I have a bit of complicated problem here, so bear with me. I have total of 10 USB Ports - 6 of them are USB 2.0, the other 4 are USB 3.0 ports. I have two 2.0 ports in front of my computer, two 3.0 ports on top of my computer, four 2.0 and two 3.0 behind my computer (as seen in the pictures,...
Hardware & Devices
Mouse scroll and keyboard stop working until left click of mouse
After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This...
General Discussion
windows xp pro - keyboard and mouse not working
Hi all, I have a dell optiplex 740 (running windows xp professional) which i need to gain access to in order to transfer emails from outlook express to thunderbird on a new windows 7 pro computer. The issue is that the computer is not allowing me to use the keyboard or mouse to login. ...
Hardware & Devices
USB Mouse and Keyboard not working
Hello, I have a USB mouse and keyboard, and I have them in my PS/2 ports because my Windows 7 does not see them in the USB-ports. I bought a wireless Mouse and Keyboard, and they can not be seen by my computer, and they can not be in the ps/2 port. I have no idea why not, but it would be no...
Hardware & Devices
keyboard and mouse not working
Yesterday I got on my computer everything is running fine. Today got on it for awhile and suddenly the USB keyboard and USB mouse lock up. I've tried restarting it and I can't get past the first screen. It says keyboard not present or something around those lines. I plugged in a ps/2 keyboard...
Hardware & Devices
Mouse and keyboard not working?
I rebooted windows to work with Linux for a bit. When I rebooted into windows, I got to the login screen, but the mouse and keyboard simply don't work. The red light under the mouse is dead and the NumLock (or CapsLock) keys do not change the light. This happened before I reinstalled, and I...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App