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Windows 7: New PCIe Card not Recognized on Cold Boot, Works Perfect on Restarts.

15 May 2013   #11
wbear

Windows 7 Pro 64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Sounds like a problem with that other card then. Can you RMA or is it out of warranty?
Ha, this is the replacement card they just sent me last week which was pretty painless except it was cross shipped meaning I had to pay for the new one till they get my old one and credit me. The original card was DOA. The new card is working properly I guess just not on my system.

See my update below and give me your opinion on the options.


My System SpecsSystem Spec
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15 May 2013   #12
wbear

Windows 7 Pro 64
 
 

Update: Contacted Gigabyte, tech said not a driver or bios problem. He thinks X58A chipset(at least on a Gigabyte board) does not give the X4 card the delay it needs on a cold boot in order to be recognized. A restart does give the needed delay and the card works. A X1 card does get the delay on a cold boot as my testing shows.

So it seems everything is working, the board, card and drivers. It's just this particular X4 USB3 card will not play well with my chipset and board.

Here are options we discussed
1. Live with the board and restart every time card is needed and or wait till late summer when the 1150 socket boards are out. The price will drop on the 1155 GA-Z77X-UD5H board/processors. Buy one of those and the card may then work or forget the card since the GA-Z77X-UD5H has loads of USB3 ports. Good plan if a person has the cash since it would be an upgrade over what I have now but sad because current board will only get a couple months use. What a waste.

2. Give this info to Startech and hope they will develop new firmware for the card that will let it work. Guess we will see how receptive they are to improving their products.

The tech did give me a way to decrease the hassle of restarts. Cold boot and as soon as the first screen appears hit the case reset button thereby saving time waiting for a full start and then restart. Pitiful in this day and age but what is one to do!

Thanks to every one who gave help and suggestions. I will report back after I see what Startech can do.
My System SpecsSystem Spec
15 May 2013   #13
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Good info. Thanks for the update.

I hope that when the Gigabyte guy suggested you buy a new motherboard you responded: "oh yes, I've got my eye on a nice Asus board right now!"

I am afraid you will be met with the same type of response from Startech: "oh we have great new products that should actually work!"
My System SpecsSystem Spec
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15 May 2013   #14
wbear

Windows 7 Pro 64
 
 

I should have told him that! He did take the time to explain and answer all questions I had and was knowledgeable if that's any consolation.

If I bought the new setup he suggested today and upgraded to a full 32gb of memory it would cost $750. Powerball 360M tonight!
My System SpecsSystem Spec
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 New PCIe Card not Recognized on Cold Boot, Works Perfect on Restarts.




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