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Windows 7: Dell Printer

13 May 2013   #1

windows 7, 64 bit
 
 
Dell Printer

My cousin bought a dell 2155cdn printer(i think a lexmark) at work and on several of the computers, both windows 7, always have problems with printing to the printer. When you go to control panel, printers and devices, then right click on the appropriate printer icon and bring up the menu, and click on "see whats printing" when the window pops up and shows the queue, on the window itself it shows that the printer is offline. It happens repeatedly with the computer/printer, was wondering if anyone had a clue how to fix it. One of the computers is a Sony Vaio, with windows 7 home premium and an i3 processor, m370, at 2.4ghz and has 4gig of memory. Any help would be much appreciated, thanks!

My System SpecsSystem Spec
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13 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

Try going to Start/Devices and Printers, then at the top of the window click add printer and follow the prompts.

Is a driver for the Dell printer installed? I tried looking on the Dell site and it only said to contact "local partners" for support.
My System SpecsSystem Spec
14 May 2013   #3

windows 7, 64 bit
 
 
Dell Printer

When i originally installed the driver for the printer, i did it with a cd/dvd that came with the printer. If i remember correctly i installed it as a network printer. That was back in february, and the printer worked fine then, just started having problems with printer going "offline" recently. Thanks for any help.
My System SpecsSystem Spec
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14 May 2013   #4

windows 7 home 64bit
 
 

Hi there see if the link below will help

Drivers & Downloads | Dell US
My System SpecsSystem Spec
14 May 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

Plus, on the PC where you installed the driver, follow my previous suggestion, then on the networked PC(s).
My System SpecsSystem Spec
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 Dell Printer





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