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Windows 7: Hard drive disk problem

27 May 2013   #1
SunFlowerSeeds

Windows 7 Ultimate x64
 
 
Hard drive disk problem

Hey I've reformatted my drive not too long ago due to some driver problems and after a month later I got a hard drive disk problem message pop up. I'm not sure if my drive is failing or not but I downloaded both HDTune and CrystalDiskInfo to check. In HDTune, my (01) Raw Read Error Rate has a current of 97, worst of 5, Threshold of 51 and 5894 Data. It says number of hardware read errors: 5894 but CrystalDiskInfo says it's fine. I've ran sfc /scannow and there no integrity violations. What other checkups should I do?


My System SpecsSystem Spec
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27 May 2013   #2
josearedux

Windows 7 Home Premium 64bit
 
 

Nornally when I see conflicting information about drive health I go the the Hard Drive Manu.'s site and use whatever tool they have available that runs outside of Windows, such as seatools for seagate drives. Just be careful not to run any destructive tests. Hope this helps, J
My System SpecsSystem Spec
27 May 2013   #3
SunFlowerSeeds

Windows 7 Ultimate x64
 
 

I tried looking for a tool for my Samsung HD103SI but I couldn't find anything and it kept directing me to seagate stuff. I ended up using seatools for windows and now it has failed Long Generic with 6C9AC2A4. I searched the error and it gave me - Serial Number not detected, SeaTools did fail the drive. I'm not sure if that's due to my hdd being Samsung or not. I'm not sure if I should proceed by downloading SeaTools for DOS to repair problem sectors so help would be appreciated, thanks.
My System SpecsSystem Spec
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27 May 2013   #4
problemshredder

Windows 7 Ultimate x86
 
 

a standard way to check hard drive integrity would be from windows's own check disk. don't forget to check the 'scan for and attempt recovery of bad sector' option before starting the check disk. the report will state if there's a bad sector on the disk or not.
My System SpecsSystem Spec
27 May 2013   #5
josearedux

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by SunFlowerSeeds View Post
, SeaTools did fail the drive. I'm not sure if that's due to my hdd being Samsung or not. I'm not sure if I should proceed by downloading SeaTools for DOS to repair problem sectors so help would be appreciated, thanks.
STOP no I would not run seatools on a Samsung drive, I was only use it as an example. Sorry if my post mislead you. I have only run seatools on seagate drives.
I see what you mean about Samsung's site directing you to Seagate though !
My System SpecsSystem Spec
27 May 2013   #6
SunFlowerSeeds

Windows 7 Ultimate x64
 
 

I have not ran the SeaTool DOS for repairs yet only doing chkdsk stuff now but I can't seem to find anything for the Samsung HD103SI as their page keeps redirecting me to SeaGate stuff for hdd testing. I've only done the basic tests as SeaTool for Windows recognizes my hdd.
My System SpecsSystem Spec
28 May 2013   #7
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Seatools will work for other brands of hard drives that do not have their own diagnostic tool. The only brand I would not run Seatools on is Western Digital.

Run chkdsk full scan and see if it will repair the damaged sectors. Be prepared for data loss if repairs are made: backup your personal data first.

But if Seatools is finding errors and chkdsk is making repairs then consider any future use of this drive to be temporary. Start shopping for a new hard drive.
My System SpecsSystem Spec
28 May 2013   #8
SunFlowerSeeds

Windows 7 Ultimate x64
 
 

Well my chkdsk on C did fix some things but it still reads failed for (01) Raw Read Error Rate with a Current of 99, Worst at 5, Threshold at 51 and 5906 Data for on HDTune but good on CrystalDiskInfo.
Also in HDTune, for (C7) Interface CRC Error Count, it's highlighted in blue and status says attention. The current is 100 and worst is 100 with a threshold of 0 and Data at 1.

Here's the log for the chkdsk on C.

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
376064 file records processed. File verification completed.
531 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
452406 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
376064 file SDs/SIDs processed. Cleaning up 1781 unused index entries from index $SII of file 0x9.
Cleaning up 1781 unused index entries from index $SDH of file 0x9.
Cleaning up 1781 unused security descriptors.
Security descriptor verification completed.
38172 data files processed. CHKDSK is verifying Usn Journal...
36011480 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc000009c at offset 0x382e49000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x382e50000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x382f71000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x382f73000 for 0x1000 bytes.
Windows replaced bad clusters in file 11988
of name \Users\LARRYK~1\Desktop\ARMA2O~1\@DAYZL~1\addons\MBG_BU~1.PBO.
376048 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
66044936 free clusters processed. Free space verification is complete.
Adding 2 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

511897599 KB total disk space.
247133272 KB in 161245 files.
88908 KB in 38173 indexes.
8 KB in bad sectors.
495667 KB in use by the system.
65536 KB occupied by the log file.
264179744 KB available on disk.

4096 bytes in each allocation unit.
127974399 total allocation units on disk.
66044936 allocation units available on disk.

Internal Info:
00 bd 05 00 05 0b 03 00 2a 82 05 00 00 00 00 00 ........*.......
97 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.


I don't know if posting that log helps but I'll try running basic tests on SeaTools again.

Edit - I just finished my SeaTools for windows basic tests again and it fails at Long Generic again with the error code of 6C9AC2A4.

5/27/2013 2:43:15 PM
Model: HD103SI
Serial Number: S1VSJ90S782991
Firmware Revision: 1AG01118
SMART - Pass 5/27/2013 2:43:15 PM
Short DST - Started 5/27/2013 2:43:36 PM
Short DST - Pass 5/27/2013 2:45:37 PM
Identify - Started 5/27/2013 2:46:07 PM
Short Generic - Started 5/27/2013 2:46:14 PM
Short Generic - Pass 5/27/2013 2:47:53 PM
Long Generic - Started 5/27/2013 2:47:59 PM
Long Generic - FAIL 5/27/2013 2:50:49 PM
SeaTools Test Code: 6C9AC2A4
SMART - Pass 5/28/2013 11:18:08 PM
Short DST - Started 5/28/2013 11:18:16 PM
Short DST - Pass 5/28/2013 11:20:02 PM
Identify - Started 5/28/2013 11:20:40 PM
Short Generic - Started 5/28/2013 11:20:51 PM
Short Generic - Pass 5/28/2013 11:22:21 PM
Long Generic - Started 5/28/2013 11:23:32 PM
Long Generic - FAIL 5/28/2013 11:25:54 PM
SeaTools Test Code: 6C9AC2A4

This was the previous error I got when I ran SeaTools. I'm not sure if this is due to my hdd being from Samsung or not but I cannot find a manufacturer specific test tool as Samsung's site redirects me to SeaGate stuff. I suspect it's due to different companies as http://www.seagate.com/staticfiles/s...est-codes.html states my code is due to the program not recognizing my serial #. If anyone can redirect me to a proper/better diagnostic tool I'd appreciate it. Thanks in advance.
My System SpecsSystem Spec
29 May 2013   #9
pscowboy

W7 Home Premium 32bit
 
 

I would continue to use the disk. But make image backups to an external. Macrium Reflect is a good choice for that.

Chkdsk has isolated the 8kb and relocated the data. At this point, the hd may just stay static like many I've seen.

You could install and run Acronis Drive Monitor once a week (it's free). It has a small footprint and shows its results quickly. You will get a disk health percentage. If it doesn't change week to week, you will be okay. If it drops below 75%, replace.

You've run CDI twice, and it doesn't report a major problem. This is a very decent utility.
My System SpecsSystem Spec
29 May 2013   #10
josearedux

Windows 7 Home Premium 64bit
 
 

I would agree with PSCowboy, but as I advise everyone I work with, backup any valuable data to an external device and do regular system images, unless you enjoy reinstalling windows. SunFlowerSeeds, just curious, what size is your drive and how long did chkdsk run? If you ever need to look at the log for chkdsk Check Disk (chkdsk) - Read Event Viewer Log
My System SpecsSystem Spec
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