WINDOWS EXPLORER not responding. Whole PC unresponsive.


  1. sophiamarie
    Posts : 6
    Windows 7 Ultimate 64 bit
       New #1

    WINDOWS EXPLORER not responding. Whole PC unresponsive.


    I have a Dell inspiron N5110 laptop with windows 7 ultimate on it. For the past few weeks i haven't been able to use it during normal mode at all.

    Whenever I turn it on, windows explorer would freeze, not allowing me to open any applications, or even click on the start icon. I couldn't do anything at all. So i would leave it and after a few minutes, sometimes it would take up to half an hour, i would just get an error saying windows explorer is not responding and that it would restart. So i would wait. Then it would just go through the same process over and over again. So in normal mode it is impossible for me to do anything. so i tried safe mode with networking. it started off OK, the first time i used it i searched looking for a solution or any updates that i haven't installed, but i gave up as nothing worked so i turned it off. Ever since then it freezes and windows explorer doesn't load up. So the only thing i can use is safe mode.

    I searched 'event viewer' , and went onto windows logs and then applications and have wrote the event ID and source code.


    Application error : 1000, 1005
    ESENT: 489 490 454 215 256 481 104 455 419 470
    capi2: 257 512 256
    windows installer 3:1: 4373
    Vss: 12289 12305
    System restore: 8211 8193
    Search: 9000 7042 7040 9002 3028 3029 3058 7010 9002
    App-hang: 1002
    netruntime: 1026 4
    sidebyside: 59
    Microsoft security client etup: 100
    Perfnet: 2002 2004
    Defrag: 257
    WMI: 4
    desktop windows manager: 9020
    MSiInstaller: 11719

    I dont know if that would be any help at all but on an old forum someone asked for this information.

    I have also scanned the PC numerous of times and nothing has come up, i went on the command prompt and it couldn't complete the scan for some reason, which might be related. and i have deleted all recent files but i doubt that would be the problem because i dont really download anything and i havent for a while.

    Really need help on this because i have so much work to do.
    Last edited by sophiamarie; 29 May 2013 at 11:27.
      My Computer
    Quote Quote

  3. josearedux
    Posts : 76
    Windows 7 Home Premium 64bit
       New #2

    When you say "scanned numerous times" do you mean with your anti Virus? Can you run SFC from your Win 7 DVD?
    SFC /SCANNOW : Run in Command Prompt at Boot
    Since windows is hanging you need to run checks outside of windows
    & Welcome to the forum
      My Computer
    Quote Quote

  4. sophiamarie
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #3

    Josea said:
    When you say "scanned numerous times" do you mean with your anti Virus? Can you run SFC from your Win 7 DVD?
    SFC /SCANNOW : Run in Command Prompt at Boot
    Since windows is hanging you need to run checks outside of windows
    & Welcome to the forum

    yes i have scanned about 6 times with AVG and sfc /scan now. i dont actually have a windows 7 DVD as windows was already installed when the laptop was delivered from dell. Should i go and buy one and do what you have suggested?
    And thankyou!:)
      My Computer
    Quote Quote

  6. josearedux
    Posts : 76
    Windows 7 Home Premium 64bit
       New #4

    Gald to try to help . NO do not buy a DVD. you can download and ISO File from here Windows 7 Direct Download Links and burn your own! (Thanks to Brink for the link)
    I assume you have another computer where you can create the DVD. If you need it type "create DVD from iso file" into windows help for more info. The error mentions Microsoft Security Essentials, did you ever have it installed?
    ALSO Repair Install you may want to run a repair install ... this tutorial is the best I have ever seen, but it also requires the aforementioned win 7 DVD.
      My Computer
    Quote Quote

  7. sophiamarie
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #5

    Josea said:
    Gald to try to help . NO do not buy a DVD. you can download and ISO File from here Windows 7 Direct Download Links and burn your own! (Thanks to Brink for the link)
    I assume you have another computer where you can create the DVD. If you need it type "create DVD from iso file" into windows help for more info. The error mentions Microsoft Security Essentials, did you ever have it installed?

    ok i wont buy.. Ill make the disk now. no i never had it installed, i went onto safe mode using networking and went to download it. it come up at the bottom but when it loaded up it said it couldnt be installed becasuse i was using safe mode. so the setup stayed in my downloads folder. i then asked one of my IT tutors about it and he said to install it onto a memory stick and then run it on my laptop, which also didnt work because i had to be running in normal mode.
      My Computer
    Quote Quote

  8. josearedux
    Posts : 76
    Windows 7 Home Premium 64bit
       New #6

    That is also a good idea (to run a virus scan from USB with a program other than AVG) .. just be sure it is up to date.
    Not to point out the obvious but do you have a system image on an external drive that you can restore with?
      My Computer
    Quote Quote

  10. sophiamarie
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #7

    yes i know, but it wont allow me to run it in safe mode. and i cant use normal mode because it just freezes and nothing will work at all..

    and very stupidly no i dont..
      My Computer
    Quote Quote

  11. sophiamarie
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #8

    Josea said:
    Gald to try to help . NO do not buy a DVD. you can download and ISO File from here Windows 7 Direct Download Links and burn your own! (Thanks to Brink for the link)
    I assume you have another computer where you can create the DVD. If you need it type "create DVD from iso file" into windows help for more info. The error mentions Microsoft Security Essentials, did you ever have it installed?
    ALSO Repair Install you may want to run a repair install ... this tutorial is the best I have ever seen, but it also requires the aforementioned win 7 DVD.

    OK so i done what you said, and now i have notifications all over the place saying that the windows is not genuine. I cant do anything ..
      My Computer
    Quote Quote

 

  Related Discussions
When I go to the start button and then click on "Computer" in Windows 7 and Windows Explorer opens the drives won't appear and that green loading bar just slowly moves across the address bar. The green loading bar eventually fills the address bar and just sits there and pulses but Windows Explorer...
I have an HP Pavillion dv6 running MS Windows 7 Home Premium 64-bit. Windows Explorer is 'usually' constantly 'thinking' and never shows files. It started when I tried to delete a file I recorded from a movie using VLC - and the window would pop up that states that the item is recycling....
I was wondering if anybody could help me out. I have an HP Pavillion dv6 running MS Windows 7 Home Premium 64-bit (upgraded from factory's Windows Vista). Intel Core 2 Duo @ 2.10 GHz. 4GB of RAM and a 320GB Hard Drive. I'll start by outlining the problems that occur. Windows Explorer (in my...
I would like help cleaning up my computer. It can take 30 to 60 seconds at times to open a drop down window. It seems worse in the morning! and I wonder if that is when my virus and malware programs are running. Malware Bytes, Microsoft Security Essentials, Webroot. I'm not familiar with...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 18:07.
Find Us