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Windows 7: "Device failed to connect" sound plays randomly

04 Jun 2013   #1

Windows 7 Home Premium 64bit (Service Pack 1)
 
 
"Device failed to connect sound" plays randomly

Hi. This my first time posting here, but I've visited these forums on several occasions in the past to solve various problems, so hopefully someone will be able to help with mine.

My parents and I moved into a new house on the 25th of April, and I got my desktop computer hooked up a few days later. When I started it up, it (re)installed a few drivers (the connected devices were my mouse, keyboard and HDTV that I also use as a monitor), and I was prompted to restart the computer to finish installing them. Because our internet connection wasn't set up until the 10th of May, I only used my desktop a few minutes a week to transfer pictures I'd saved on my laptop while visiting relatives. Ever since I hooked my desktop up in the new house, I've noticed that the "device failed to connect" sound randomly plays after automatically logging into Windows. I usually only need to start my computer up once a day, sometimes restarting to finish installing a program or update. The problem usually occurs once every four or five start-ups, and the sound only plays once each time.

When I started using my computer, I had some trouble double-clicking with my left mouse button for a few days or so, but it works fine now. I've tested the connection of all my devices, and they appear to be as tight as they can be. The Device Manager doesn't show any problems, except when I set it to show hidden devices, but I think that's because the mouse and keyboard I'm currently using aren't the same ones that came with the computer when I bought it. The last Windows update I installed before moving out of the old house was a security update on the 24th of April. I tried to use System Restore to go back to before that update was installed, but the process failed. I recently learned of the Event Viewer while trying to determine the cause and solution to the problem, and I saw that the restore point was either damaged or deleted during the restoration process. I've also noticed two logs that have appeared shortly after logging into Windows every day since I started using the computer in the new house.

Information: The UMDF reflector was unable to complete startup because the WUDFPf service was not found. This service may be started later during boot, at which point Windows will attempt to start the device again.

Warning: The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00#8&35CCDA1&0&20060413092100000&0#.

I'm not sure if this has anything to do with the problem I'm experiencing, but I think it's too big a coincidence that these logs started showing up around the same time the "device failed to connect" sound started randomly playing. While my computer generally appears to be performing as well as it did before I moved out, this little problem is becoming quite frustrating. I'm sorry if a lot of this information is unneeded, but I thought it would help to be thorough. I'm also sorry if this is the wrong section. Thanks for reading, and I hope you can help.

My System SpecsSystem Spec
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04 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello ThisIsMadness91. Welcome to the forum.

There is not enough to go on there. There are some good clues though.
That "USBSTOR#DISK...." smells like a USB connected disk drive. Is there one connected? Was there one ever connected (at the old house)?

What would help is a complete description of the old and new setup - right down to the length of the cables used to connect devices to the PC. We are looking for any differences here.

You say you are using a new keyboard and mouse. It would be good to know what the old and new devices are (brand & model #). Were any of these installed with drivers? (keyboard driver or mouse driver).
My System SpecsSystem Spec
05 Jun 2013   #3

Windows 7 Home Premium 64bit (Service Pack 1)
 
 

Hi, TVeblen. Thanks for the warm welcome. I'll give you what information I can now, but some will have to come later today when I have a chance to speak with my dad.

I must mention that I don't know much about the technical aspects of computers, so I apologise if I get anything mixed up. I had to look up what a USB disk drive was, and I'm pretty sure I've never had one connected since I bought the computer. I do have a couple of USB flash drives that I occasionally use, though.

Unfortunately, I can't remember exactly what mouse originally came with the computer as it's been roughly two years since I replaced it, but I believe it was a generic Microsoft mouse, possibly the Basic Optical mouse. I've been using a Roccat Kova[+] since then (and I hope to replace it later this summer). Both mice had drivers automatically installed upon connecting them to the computer, and the Roccat mouse came with a CD to install a driver specifically for it. I'm not sure what the model number is, though, or how to find out.

The keyboard that came with the computer was a Packard Bell KB-0420, and I kept it until a few months ago when I accidentally dropped it and broke one of its legs. Since I couldn't find any replacement legs for sale, I bought a cheap replacement, an Acer KU-0420. The only noticeable difference I can see between the two keyboards is the connector - the old one had a PS/2 connector while the new one has a USB connector. Unlike my Roccat mouse, the only drivers for both of these keyboards were the ones automatically installed upon connecting them to the computer.

Sorry if this information isn't particularly helpful. I've been using these current devices for so long that I didn't think I'd ever need to think back to the old devices. I'll speak with my dad later so that he can help me gather any more information, including the lengths of the cables.

One last thing. I don't know if the position of my computer means anything, but when I was living in the old house, I had my computer on the floor because my bedroom had laminate flooring. Right now, it's on my desk next to my TV because my bedroom currently has carpet flooring.
My System SpecsSystem Spec
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05 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It's all good. These weird problems take some digging, but it usually ends up being something obvious or overlooked.

Anything you changed while still living in the old house is irrelevant based upon your statement that the problem did not occur while at the old house but only started occurring when you assembled everything in the new house. So if you had that new keyboard and mouse connected and working fine before your move then we can rule that out. We are only interested in what is different from the old setup the day you left.

That error message about UMDF I believe refers to the "Windows User Mode Driver Framework". This would indicate there is a problem with one of the drivers for one of the devices attached or in the computer. If this never happened in the old house then you need to ask: "what changed"?

One thing that can happen is that if you disconnect or remove a device or component without properly removing it from Windows first it can cause problems like this, even if you reinstall it later in the same place. This does not usually apply to USB connected devices though. That is why you need to think about anything you changed or did differently after the move.
My System SpecsSystem Spec
05 Jun 2013   #5

Windows 7 Home Premium 64bit (Service Pack 1)
 
 

I can't think of any setup changes, at least not any I was aware of at the time. All of the devices currently connected are the same as what was connected before the problem started occurring. I haven't added any new ones or removed any old ones. The last time I used my computer in the old house, I switched it off before disconnecting anything. Before switching it on for the first time in the new house, I had everything connected again so the drivers started to reinstall themselves as soon as I was logged into Windows.

I had another look at the Event Viewer log mentioning the UMDF reflector, and the source is "DriverFrameworks-UserMode", the Event ID is "10114", and the Task Category is "Startup of the UMDF reflector".
My System SpecsSystem Spec
05 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I have disconnected and/or moved computers many times and have never seen any device drivers reinstalled (as long as it was the exact same setup). So the fact that you did is what has me fixated on something changing.

But it could be possible that something inside the PC was shaken loose in the move, and now is not completely seated.

I will check with others to see about that UMDF notice.
My System SpecsSystem Spec
05 Jun 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello ThisIsMadness91, welcome to SevenForums!

I would like to ascertain a few more details before we continue. Can you download Service Scanner (by farbar) and double click on it to run it:

Farbar Service Scanner Download

When it appears, tick every box on the list and click Scan. After a few seconds, a notepad window should open with FSS.txt (this is saved in the same location as FSS.exe). Copy and paste the contents into your next post please!

SFC Scan
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Tom
My System SpecsSystem Spec
05 Jun 2013   #8

Windows 7 Home Premium 64bit (Service Pack 1)
 
 

Quote   Quote: Originally Posted by TVeblen View Post
I have disconnected and/or moved computers many times and have never seen any device drivers reinstalled (as long as it was the exact same setup). So the fact that you did is what has me fixated on something changing.

But it could be possible that something inside the PC was shaken loose in the move, and now is not completely seated.

I will check with others to see about that UMDF notice.
Thanks. I also thought it was strange that the drivers were reinstalled. I disconnected my computer two or three months ago to clean it, and I don't recall having to reinstall the drivers when I reconnected it. I don't think my dad had to do it with his computer, either. When I first noticed the problem, I also wondered if something had come loose inside.

Quote   Quote: Originally Posted by tom982 View Post
Hello ThisIsMadness91, welcome to SevenForums!

I would like to ascertain a few more details before we continue. Can you download Service Scanner (by farbar) and double click on it to run it:

Farbar Service Scanner Download

When it appears, tick every box on the list and click Scan. After a few seconds, a notepad window should open with FSS.txt (this is saved in the same location as FSS.exe). Copy and paste the contents into your next post please!

SFC Scan
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Tom
Hi, Tom. Thanks for welcoming me. I've run the Farbar Service Scanner and will post the results now. Because my user name is the same as my real name, I've replaced it with "User Name" for privacy reasons.

Farbar Service Scanner Version: 31-05-2013 01
Ran by User Name (administrator) on 06-06-2013 at 12:40:09
Running from "C:\Users\User Name\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
07 Jun 2013   #9

Windows 7 Home Premium 64bit (Service Pack 1)
 
 

Sorry for double posting, but I'm trying to complete the second task and can't seem to save the CBS log to my desktop. It keeps telling me that either the syntax of the command is incorrect or the system can't find the path specified. Are there any examples of a completed command so that I know what I'm supposed to type? I'm guessing what I'm trying to type in place of %windir% and %userprofile% is wrong.

Also, is it possible to remove individual events from a log in the Event Viewer, or am I only able to clear the entire log? I'm asking because there are over 50,000 events in the log and it makes navigating to logs from a particular date a bit tricky.
My System SpecsSystem Spec
07 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by ThisIsMadness91 View Post
Sorry for double posting, but I'm trying to complete the second task and can't seem to save the CBS log to my desktop. It keeps telling me that either the syntax of the command is incorrect or the system can't find the path specified. Are there any examples of a completed command so that I know what I'm supposed to type? I'm guessing what I'm trying to type in place of %windir% and %userprofile% is wrong.

Also, is it possible to remove individual events from a log in the Event Viewer, or am I only able to clear the entire log? I'm asking because there are over 50,000 events in the log and it makes navigating to logs from a particular date a bit tricky.
Just copy and paste the command that I posted into command prompt. Windows will automatically expand %windir% and %userprofile% to their relevant locations so you don't need to change a thing


There isn't an easy way to remove individual events from the Event Viewer logs I'm afraid but you can filter the results to remove the main occurrences.
My System SpecsSystem Spec
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 "Device failed to connect" sound plays randomly





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