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Windows 7: missing cd/dvd drive in windows 7

19 Jun 2013   #1
barney1399

Windows 7 Home Premium x64
 
 
missing cd/dvd drive in windows 7

Dell Inspiron 17 n7010 laptop with windows 7 home i5 6 gb ddr3 ram. cd/dvd rom shows up in bios but not in computer. It does show up in device mang with a code 39 error. how do I correct this issue... I don't know anything about regit or how to do it.


My System SpecsSystem Spec
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19 Jun 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

right click the CD/DVD (with error 39) and uninstall it. Reboot. Same problem?
My System SpecsSystem Spec
19 Jun 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

open REGEDIT and bowse to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Post screenshot
My System SpecsSystem Spec
.

19 Jun 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.* If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

And Fix problems with CD or DVD drives that can

And read Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
My System SpecsSystem Spec
20 Jun 2013   #5
barney1399

Windows 7 Home Premium x64
 
 

Tried the right click cd/dvd and uninstall then reboot.... same problem.... thanks
My System SpecsSystem Spec
20 Jun 2013   #6
barney1399

Windows 7 Home Premium x64
 
 

Ok this is the screenshot



missing cd/dvd drive in windows 7-dvd-reg-screen-shot.png


My System SpecsSystem Spec
21 Jun 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by barney1399 View Post
Ok this is the screenshot



Attachment 273377
rename LowerFilters to LowerFilters_save

reboot and test
My System SpecsSystem Spec
21 Jun 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

PxHlpa64.sys is anywhere on your system? Most likely in C:\WINDOWS\System32\Drivers
My System SpecsSystem Spec
Reply

 missing cd/dvd drive in windows 7




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