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Windows 7: Loss of computer use

22 Jun 2013   #1
denwilliam

Windows 7 Professional 64 Bit
 
 
Loss of computer use

Having recently bought a new Samsung computer with Windows 8 installed I took it to PC World and had W8 removed and W7 installed and everything was working fine.I then contacted Samsung to ask why "Recovery Solution 5" was not working and was this due to having removed W8.Included in the reply from Samsung was a paragraph advising me to press F4 while booting and I would then find out if this system was working in W7.I complied with this advice and now the computer has ceased to work.Spent best part of an hour with one of the Samsung advisors but to no avail.He said he would make arrangements for my computer to be collected but implied I would have to bear the cost of repairs.Can anyone help?.


My System SpecsSystem Spec
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22 Jun 2013   #2
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

is this a laptop or desktop? whats the model number?

what error message are you getting when you turn it on? or what do you see when it turns on?
My System SpecsSystem Spec
22 Jun 2013   #3
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

From Samsung's perspective, you basically "broke" the PC -- because you replaced something it came with, something it was designed and built to use, with something it was not. They're within their rights to view this as a breach of warranty, so if they charge you a lot to get it working again, that's to be expected.

Did you really expect their Recovery Solution to work after you removed their installation from your PC?

If you really need Win7 working again, it might be best to have it reinstalled from scratch, and this time, do not contact Samsung and mess around with it.
My System SpecsSystem Spec
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22 Jun 2013   #4
denwilliam

Windows 7 Professional 64 Bit
 
 

The model is a Samsung NP350E7C-SO2UK,S/N HYCR98FD1C514EY.When turned on there is only a blank screen showing.The hard drive indicator light on the front of the computer lights up when the power button is pressed then goes out.The only thing that is active is I can access Bios by pressing F2 when pressing power button on,nothing else works.
My System SpecsSystem Spec
22 Jun 2013   #5
denwilliam

Windows 7 Professional 64 Bit
 
 

My reply to Mark Phelps is that what you say is correct,but please remember this mishap is a direct result of advice from a source where you expect correct advice,is that not so?.
My System SpecsSystem Spec
22 Jun 2013   #6
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

My System SpecsSystem Spec
22 Jun 2013   #7
denwilliam

Windows 7 Professional 64 Bit
 
 

Was talked through all what you suggest by the Samsung rep. but nothing worked. The disk would whir away but nothing would appear on the screen.
My System SpecsSystem Spec
22 Jun 2013   #8
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

go to the bios and look under your boot options. make sure you see your dvd drive and hard drive listed. also make sure nothing usb is plugged in to the computer at all except your keyboard

make sure your dvd drive is the first priority boot device and hard disk is second
My System SpecsSystem Spec
22 Jun 2013   #9
denwilliam

Windows 7 Professional 64 Bit
 
 

Have done that but the trouble is it refuses to stay put.
My System SpecsSystem Spec
22 Jun 2013   #10
FaberTech

Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
 
 

by "stay put" do you mean save changes?
My System SpecsSystem Spec
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 Loss of computer use




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