Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: New laptop wont turn on unless plugged in

01 Jul 2013   #1
BomberAF

Windows 7
 
 
New laptop wont turn on unless plugged in

My parents have just bought a new Toshiba Satellite C855 -1J1, and it wont work unless it is plugged in. If it is on and you pull the power adapter out or in any way disconnect the power it will turn off. If it is turned off it will not turn on without the power adapter being plugged in.

I have checked to make sure the battery is inserted correctly and it is. The status of the battery is also showing that it is at 100%, but it will not work at all in anyway with just its battery and you can only get it to work with an external adapter to power it.

Before I take it back the shop does anyone have any idea what it may be.

Regards


My System SpecsSystem Spec
.
01 Jul 2013   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would take it back. Sounds like a bad connection somewhere.

What you can do is check all the pins of the battery and battery plug-ins whether they look OK - but that's about all the diagnostics that come to mind.
My System SpecsSystem Spec
01 Jul 2013   #3
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Sometimes manufacturers place a plastic cover over the battery leads to assure you have a new battery ready for a full charge. Remove the battery and double check the connections on the battery and the laptop.

Also check the power settings in W7 on power and battery. If all OK then I really think the unit needs to go back and be exchanged.
My System SpecsSystem Spec
.

01 Jul 2013   #4
BomberAF

Windows 7
 
 

Quote   Quote: Originally Posted by whs View Post
I would take it back. Sounds like a bad connection somewhere.

What you can do is check all the pins of the battery and battery plug-ins whether they look OK - but that's about all the diagnostics that come to mind.
Thinking the same, just looked at the user manual that came with the laptop and it says that if there is an amber light then the battery has either no charge or it is partially charged. Th
My System SpecsSystem Spec
Reply

 New laptop wont turn on unless plugged in




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Laptop shut off...wont turn back on :(
I was playing a game and my laptop completely cut out. I assumed it was an overheating problem, but it was only warm, not hot. It's been about 15mins now and it's still not turning on. When I press the power button the light comes on for a brief second then turns off and the speaker makes a popping...
Performance & Maintenance
Laptop wont turn on.
I'm writing from my phone as my laptop is unusable at the moment so sorry if its a wrong place, there is a similar topic alreaady and for any mistakes. My laptop is packard bell easy note tj65 with windows 7 home edition. I turn the thing on and have 2 options. One to start windows normally...
Performance & Maintenance
Speakers wont turn off when headphones are plugged in
I am on windows 7 64bit, I have listed in my speaker system 4 different devices this is the order they are listed and their status also Sharp HDMI - Disabled (unplugged) - I have to manually enable it when I want to plug my laptop to my tv Speakers - Ready - Default Device Headphones...
Sound & Audio
My Sony Vaio laptop wont turn on
I have a Sony Vaio VPCEB1Z0E/B and yesterday I was browsing the internet the all of a sudden it turns off and doesn't turn back on. When I press the power button it does nothing and also the indicator lights are off as well. Here are the specs of my laptop: Please try and help thanks alot. ...
Hardware & Devices
Windows 7 wont turn off my laptop after shutdown
Hi. I have been searching forever on forums for an answer, and i'm sorry, I can't find a solution that works for me. I installed a legit copy of Windows 7 Ultimate x64, and when I shut down the laptop, it goes through the normal processes, says logging off, then shutting down, then the screen...
General Discussion
Laptop wont turn on - Unknown fitting?
I have a acer aspire laptop 6935g, it will not turn on when i press the power button. The charger still work's in it but no lights come on or nothing happens when i press the power button. I unscrewed the back cover and found this had come out.. what is it ...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:43.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App