New
#1
New laptop wont turn on unless plugged in
My parents have just bought a new Toshiba Satellite C855 -1J1, and it wont work unless it is plugged in. If it is on and you pull the power adapter out or in any way disconnect the power it will turn off. If it is turned off it will not turn on without the power adapter being plugged in.
I have checked to make sure the battery is inserted correctly and it is. The status of the battery is also showing that it is at 100%, but it will not work at all in anyway with just its battery and you can only get it to work with an external adapter to power it.
Before I take it back the shop does anyone have any idea what it may be.
Regards