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Windows 7: Bluetooth stopped working

02 Jul 2013   #1
espica

Windows 7 Home Premium 64bit
 
 
Bluetooth stopped working

Hello.

Months ago I was configuring a ps3 controller on my laptop, I got it working, started playing a game then I got a BSOD, bluetooth has not worked since.
I uninstalled the drivers, installed again, updated drivers, etc etc, nothing works.

Do you think the bluetooth chip is fried?

Thanks in advance.


My System SpecsSystem Spec
.
03 Jul 2013   #2
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by espica View Post
Hello.

Months ago I was configuring a ps3 controller on my laptop, I got it working, started playing a game then I got a BSOD, bluetooth has not worked since.
I uninstalled the drivers, installed again, updated drivers, etc etc, nothing works.

Do you think the bluetooth chip is fried?

Thanks in advance.
Hi espica,

Please let us know if you are using a internal bluetooth card or an external USB one. Let us know the model number for the bluetooth card installed on the system so we can advise you further.

Kindly provide us with this information so we can advise you further.
My System SpecsSystem Spec
03 Jul 2013   #3
espica

Windows 7 Home Premium 64bit
 
 

It's internal, brand is Atheros. It doesn't show up in devices.

This is the info I got from the specs:
"Atheros AR9002WB-1NG Wireless Network Adapter (bgn), 3.0 Bluetooth"

That's the wireless card I have.
My System SpecsSystem Spec
.

03 Jul 2013   #4
maxie

windows 7 home 64bit
 
 

Hi there .... Go to the Asus website and download the Driver from there
My System SpecsSystem Spec
04 Jul 2013   #5
espica

Windows 7 Home Premium 64bit
 
 

I installed the driver from Asus site, it didn't work.
Where should it show in Device Manager? I only found 'Atheros Bluetooth Bus' in 'System devices'.
My System SpecsSystem Spec
04 Jul 2013   #6
maxie

windows 7 home 64bit
 
 

Hi there ... Yes that is the right place for it ... Function keys needed to start the Device try Fn and F2 together to start the Bluetooth
My System SpecsSystem Spec
05 Jul 2013   #7
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by espica View Post
It's internal, brand is Atheros. It doesn't show up in devices.

This is the info I got from the specs:
"Atheros AR9002WB-1NG Wireless Network Adapter (bgn), 3.0 Bluetooth"

That's the wireless card I have.
Hi espica,

Thanks for your reply. Please download the driver from from the link below:

Drivers for Atheros AR9002WB and Windows 7

Also, please ensure wireless card is enabled on the system as Bluetooth would work only once wireless card is working.

If the issue persists please post a screenshot of your device manager so we can check and advise further.

Hope it helps.
My System SpecsSystem Spec
21 Jul 2013   #8
espica

Windows 7 Home Premium 64bit
 
 

I re installed Windows 7, Bluetooth is working again. It appears in Device Manager.
Thanks for your help.
My System SpecsSystem Spec
21 Jul 2013   #9
maxie

windows 7 home 64bit
 
 

Glad you got the problem sorted
My System SpecsSystem Spec
23 Jul 2013   #10
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by espica View Post
I re installed Windows 7, Bluetooth is working again. It appears in Device Manager.
Thanks for your help.
Hi espica,

Its great to hear that issue with the system has been resolved to your satisfaction. If you have any queries in future feel free to contacts us.
My System SpecsSystem Spec
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