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Windows 7: Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found

02 Jul 2013   #1
DSH0969

Win 7 HP (sp1) 64 bit
 
 
Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found

Over the past several months I have noticed that at times my BD drive is not listed in 'my computer'. When I immediately log on & go to my computer it's there, but after everything finishes loading it's gone. Toshiba Video Player msg "drive not found". WinDVD (10) does not located the drive either. Yet, the drive opens / closes manually.

Fixes I've tried...> Xionix RegServe to fix the registry - Xionix Driver Hound to locate drivers - run all antivirus / spyware software - PLDS Smartpack Utility to locate driver, msg "optical device not found" & numerous hours of searching online for a fix.

IDK if this matters...> In the Device Manager I do not have a listing for "DVD/CD", but I do have "Disk Drives". Under Disk Drives is... ST9500420AS ATA Drive - ST95005620AS ATA Drive - WDC WD20 EARS 00S8B1 USB Device. Also, nothing is marked with a yellow exclamation point.

* NOTE: Please post responses in simple terms that I can follow cuz I know basics.

Thanks!

Debra


My System SpecsSystem Spec
.
02 Jul 2013   #2
DSH0969

Win 7 HP (sp1) 64 bit
 
 

ALSO... Forgot to include that I have dwnlded updates listed on Toshiba website for my model (which hasn't resolved the problem) & ran several Windows Troubleshooting scans that I found on other sites w/o any luck.
My System SpecsSystem Spec
03 Jul 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by DSH0969 View Post
Over the past several months I have noticed that at times my BD drive is not listed in 'my computer'. When I immediately log on & go to my computer it's there, but after everything finishes loading it's gone. Toshiba Video Player msg "drive not found". WinDVD (10) does not located the drive either. Yet, the drive opens / closes manually.

Fixes I've tried...> Xionix RegServe to fix the registry - Xionix Driver Hound to locate drivers - run all antivirus / spyware software - PLDS Smartpack Utility to locate driver, msg "optical device not found" & numerous hours of searching online for a fix.

IDK if this matters...> In the Device Manager I do not have a listing for "DVD/CD", but I do have "Disk Drives". Under Disk Drives is... ST9500420AS ATA Drive - ST95005620AS ATA Drive - WDC WD20 EARS 00S8B1 USB Device. Also, nothing is marked with a yellow exclamation point.

* NOTE: Please post responses in simple terms that I can follow cuz I know basics.

Thanks!

Debra
Hi Debra,

Welcome to the Sevenforums.

Please check the links below which would help you resolve this issue:

Fix problems with CD or DVD drives that can

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Hope it helps.
My System SpecsSystem Spec
.

07 Jul 2013   #4
DSH0969

Win 7 HP (sp1) 64 bit
 
 

SandeepP... TY but I have tried Microsoft's Fix It and it didn't resolve the issue. Also, I can not delete the drivers in the Device Manager cuz the drive isn't listed.
My System SpecsSystem Spec
08 Jul 2013   #5
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

It's getting power so you can open and close it, that's all.

Have you removed the drive and checked the pins/contacts inside the slot and back of the drive? Looking for debris or very dirty contacts.

Otherwise the drive electronics is probably failing, those drives don't last forever either, and are typically more fragile then desktop drives.

Internal workings could be loose rendering the connection bad from the drive to the rest, also.
My System SpecsSystem Spec
08 Jul 2013   #6
DSH0969

Win 7 HP (sp1) 64 bit
 
 

Faladu... Opening up my laptop is not something I am comfortable with, but have contacted a tech guy who is willing to check it out for me if it comes down to that.

Fixin to upload some images of what I found in the system information about a 'disabled' driver, but idk if that's the problem.
My System SpecsSystem Spec
08 Jul 2013   #7
DSH0969

Win 7 HP (sp1) 64 bit
 
 

Here are some pics of what I located in my system information. Maybe one of them will show something that you tech savvy ppl will understand. However, I do find it odd that the 'cdfs.sys' driver is disabled and in the properties it looks to be a 'read only' file.

*Hope the pics attach correctly! If not I'll try again.


Attached Thumbnails
Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found-slide1.jpg   Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found-slide2.jpg   Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found-slide3.jpg   Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found-slide4.jpg   Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found-slide5.jpg  

My System SpecsSystem Spec
08 Jul 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Mate take a look at this it will be quite close to the model you have and removing the hard drive is easy. How to remove CD/DVD drive and top cover from Toshiba Qosmio X305 laptop

steps 10 - 12
My System SpecsSystem Spec
08 Jul 2013   #9
ickymay

win7 ultimate / virtual box
 
 

have you checked to see if there are any Bios updates available fro your laptop ?
My System SpecsSystem Spec
09 Jul 2013   #10
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by DSH0969 View Post
SandeepP... TY but I have tried Microsoft's Fix It and it didn't resolve the issue. Also, I can not delete the drivers in the Device Manager cuz the drive isn't listed.
Hi Debra,

Thanks for providing us this information. Kindly post a screenshot of your device manager so we can check if it is detected as unknown device:

Screenshots and Files - Upload and Post in Seven Forums

Also, check if the CD drive is detected in BIOS to isolate if it is Windows fault or not. First you should check under BIOS before reseating the drive.

As, if it is detected in BIOS then it won't be required to take out the drive and put it back again.

Kindly perform these steps and let us know the results of the same.
My System SpecsSystem Spec
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 Toshiba X505-Q8104 Blu-Ray (BD) Drive Not Found




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