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Windows 7: iPad,iPhone recognized but not showing in Windows Explorer

13 Jun 2014   #11
Foxykyri

Windows 7 Home Premium
 
 
OMG - The solution was THAT simple!!

Quote   Quote: Originally Posted by derekimo View Post
Do you get either of these showing in device manager?

Attachment 275080

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.

I've spent hours looking for a solution as to why my laptop (Windows 7) was not 'seeing' my iPad within the Explorer window as a device.

The problem was that there were no photos on the camera roll, so when I saw your question above, I took a quick snap of the laptop with the iPad .... then hooked it up to the laptop and BINGO, there it was list as a device.

Thank you for the very simple solution .... almost as simple as turning it off and turning it on a again.

You live and learn eh !!


My System SpecsSystem Spec
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13 Jun 2014   #12
derekimo

Microsoft Community Contributor Award Recipient

 
 

Welcome to the forum Foxykyri,

You're welcome, glad you got it working.
My System SpecsSystem Spec
23 Feb 2015   #13
ToGo1919

Windows 7 64-bit Home Premium, SP1
 
 
Similar issue - iPad Air 2

I had photos in the iPad Air 2. I moved my usb cable from one usb port to a different usb port, and the iPad showed-up immediately in Windows Explorer. This is a port that I normally use for powering the iPad or an iPhone.

I believe, though am not certain, that some of the ports on my laptop are USB2 and some are USB3 and the particular port I'm using is a constant power port.
My System SpecsSystem Spec
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31 Oct 2015   #14
WindKlutz

Windows 7 Ultimate SP1
 
 
Thanks, derekimo - worked for me

Quote   Quote: Originally Posted by derekimo View Post
Do you get either of these showing in device manager?

Attachment 275080

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.
Computer manager showed the driver in the USB controller section but not as a portable device. I removed the USB controller driver, reattached the phone (iPhone 5) and the driver automatically loaded and not the phone shows up in Windows Explorer.

BTW, I DID have photos in my camera roll; that did not seem to affect the problem. I believe this probably happened during an IOS upgrade, and reloading the driver recognized the differences in the phone, but then, what do I know?

Thanks again,
Rusty
My System SpecsSystem Spec
27 Mar 2016   #15
Chalkywhite

Windows 7 Home Premium 32 bit
 
 

"it's the gift that keeps on giving", thanks, solved my problem in Win10 today

Quote   Quote: Originally Posted by derekimo View Post
Do you get either of these showing in device manager?

Attachment 275080

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.
My System SpecsSystem Spec
27 Mar 2016   #16
derekimo

Microsoft Community Contributor Award Recipient

 
 

Looks like I missed the previous reply, anyway, you're both welcome. Glad you got it sorted.
My System SpecsSystem Spec
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 iPad,iPhone recognized but not showing in Windows Explorer




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