iPad,iPhone recognized but not showing in Windows Explorer

derekimo said:

Do you get either of these showing in device manager?

Attachment 275080

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.

I've spent hours looking for a solution as to why my laptop (Windows 7) was not 'seeing' my iPad within the Explorer window as a device.

The problem was that there were no photos on the camera roll, so when I saw your question above, I took a quick snap of the laptop with the iPad .... then hooked it up to the laptop and BINGO, there it was list as a device.

Thank you for the very simple solution .... almost as simple as turning it off and turning it on a again.

You live and learn eh !!

Welcome to the forum Foxykyri,

You're welcome, glad you got it working. :)

I had photos in the iPad Air 2. I moved my usb cable from one usb port to a different usb port, and the iPad showed-up immediately in Windows Explorer. This is a port that I normally use for powering the iPad or an iPhone.

I believe, though am not certain, that some of the ports on my laptop are USB2 and some are USB3 and the particular port I'm using is a constant power port.

derekimo said:

Do you get either of these showing in device manager?

Attachment 275080

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.

Computer manager showed the driver in the USB controller section but not as a portable device. I removed the USB controller driver, reattached the phone (iPhone 5) and the driver automatically loaded and not the phone shows up in Windows Explorer.

BTW, I DID have photos in my camera roll; that did not seem to affect the problem. I believe this probably happened during an IOS upgrade, and reloading the driver recognized the differences in the phone, but then, what do I know?

Thanks again,
Rusty

"it's the gift that keeps on giving", thanks, solved my problem in Win10 today :)

derekimo said:

Do you get either of these showing in device manager?

Attachment 275080

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.

Looks like I missed the previous reply, anyway, you're both welcome. Glad you got it sorted. :)