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Windows 7: iPad,iPhone recognized but not showing in Windows Explorer

03 Jul 2013   #1
MiaAccess

windows 7
 
 
iPad,iPhone recognized but not showing in Windows Explorer

Everything worked until about a week ago. I could hook up my iPhone or iPad and they would show up as portable device (don't remember the exact wording) in explorer, without a drive letter. I could get data from the device.

Now, I still get the ding sound when I connect the iPhone or iPad, but they are not listed in explorer. iTunes recognizes both, no problem there, Apple mobile device services are running. I downloaded an iphone-pad transfer program and it recognizes the devices. I even uninstalled and reinstalled all Apple programs.

The device manager does not show them as portable devices. How do I get these two item to show up again? Does anyone have any idea. It must be a windows issue.

Windows 7, 32bit


My System SpecsSystem Spec
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03 Jul 2013   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Interesting... this is the second thread today with the same issue.

Sounds like you've tried most of the usual suggestions.

Just curious, is autoplay enabled?

Control Panel\All Control Panel Items\AutoPlay

AutoPlay - Turn On or Off
My System SpecsSystem Spec
04 Jul 2013   #3
MiaAccess

windows 7
 
 

I did not have autoplay enabled. I enabled it, but no change.
My System SpecsSystem Spec
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04 Jul 2013   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Do you get either of these showing in device manager?

iPad,iPhone recognized but not showing in Windows Explorer-apple.jpg

If you have either of these, try right clicking on them and delete, then let windows install a new driver.

You do have pictures in your camera roll as well don't you?

Windows won't see it as a storage device if you don't have something in your camera roll.


My System SpecsSystem Spec
05 Jul 2013   #5
MiaAccess

windows 7
 
 

Today my computer decided to show the iphone again. Makes me happy. If I just understood why it comes and goes, tomorrow or later it may not be there. The Apple usb driver shows up when the iphone or ipad is plugged in. If the iphone shows in portable devices, it than shows also in windows explorer. For the ipad, it shows the Apple Mobile driver, but does not appear in portable devices. I can't remember if it ever did before.

I somehow think that it has something to do with my new USB thumb driver. This morning I plugged in the iphone and it did not show. Then I plugged in the thumb drive and it showed Portable devices. Then I added the iphone on another USB port and it also showed. I will monitor this for a while and advise.
My System SpecsSystem Spec
05 Jul 2013   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, let us know how things turn out.
My System SpecsSystem Spec
25 Dec 2013   #7
TonkaNL

Win 7 home premium 64bit
 
 
iPhone not showing: solved

Hi there. Had the same no show issues.

iPhone 4s.

Trick was.. no pics on the Phone: no show in Explorer.

Make a pic.

Reconnect: Voila! Phone shows again.
My System SpecsSystem Spec
08 Feb 2014   #8
Swinster

Windows 7 Home Premium 64 bit
 
 

Hello, new member here.

<Windows won't see it as a storage device if you don't have something in your camera roll.>
derekimo and the others, thanks a lot.

That saved me a whole load of time and trouble!
My Camera Roll was empty.
I just took a photo, of my laptop screen.
And there it was, connected in Window Explorer.

Thanks very much.

Swinster
My System SpecsSystem Spec
08 Feb 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Welcome to the forum Swinster,

Glad you got it sorted and you're welcome.
My System SpecsSystem Spec
09 Feb 2014   #10
Swinster

Windows 7 Home Premium 64 bit
 
 

derekimo, thanks for that acknowledgement.

Swinster
My System SpecsSystem Spec
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 iPad,iPhone recognized but not showing in Windows Explorer




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