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HP 6820ea - non responsive trackpad and keyboard when running hot
Hi all,
I've been passed a HP 6820ea laptop to repair which is suffering with the trackpad and keyboard becoming non responsive when running hot or when i use for prolonged periods. I've advised the client to look at a replacement but he wants to keep the laptop running due to accountancy programs on there that he has misplaced the disks/product keys for.
has anyone heard of this issue with this laptop?
I've googled the issue and have seem comments on motherboard failures but nothing on trackpad / keyboard issues.
Just to add the client says that he can resolve the problem by removing the battery? (from a tech point this doesn't seem like a valid comment).
thanks