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Windows 7: Warning about ASUS

16 Jul 2013   #1
incurablegeek

Win 7-64
 
 
Warning about ASUS

I have purchased many ASUS boards over the years and never a quality problem. The board that I purchased recently has defective DIMM's, a problem that required quite a bit of work to diagnose.

The following is my Live Chat with ASUS which I think tells it all:

Quote:
Marcus


Hello ME, thank you for contacting ASUS support. At the end of this chat please take the time to fill out a brief survey and rate the overall experience at the top of the chat window. How can I help you today?


ME:
First of all, Please do not put me on hold - and then disconnect me. I have contacted ASUS twice in my attempt to RMA a board with defective DIMM's. I do not have the box so I do not have the serial number: All I have on the board stickers are 0210261-00219-MB07F0-A04 0902 and
C860007073CB


My case number is WTM20130710020819640 and I communicated with both Tian and Kevin.


Marcus:
I will try to keep the session open by chatting with you.


ME: I have lots of ASUS boards and the SN is always stamped on the board.


Marcus:
Did you look on the back of the board for the s/n?


ME:
Of course. I have been building computers for 25 years.


Marcus:
Can you send all the pictures of the numbers on the board to me?
[email address removed]



ME:
No, I just gave them to you!!
0210261-00219-MB07F0-A04 0902 and C860007073CB
I buy LOTS of ASUS boards. Let's not make this my first bad experience.



Marcus:
I don't want that either. Since you are familiar with our products you probably know what a serial number looks like and I need the correct one to create a RMA for you. Let me check on these numbers for you.


ME:
Yes, I do! And as I mentioned, this is the first board NOT to have the S/N stamped on the front of the board.
Everything else is nicely marked, just not S/N. Believe me I have read all the very small stampings and no S/N on the board.


Marcus
If the S/N is not on the board then it is out of warranty. We can repair it for you but you will be charged a fee.


ME:
What the heck do you mean? I absolutely cannot remove a sn if it is stamped on the board. This is completely unacceptable. I've had the board for a while in the box and just now decided to use it. Out of the box the DIMM's are bad. That is your problem to fix!


Marcus:
I'm sorry sir, but if there is no serial number on the board then it cannot be tracked in our system.


ME:
The board is manufactured in China. YOU did not stamp the board. How the devil am I responsible?????
Do you sell boards w/out serial numbers so you can claim No Warranty. That, sir, is fraud!
" it cannot be tracked in our system." Please be advised: I did not design your "system" either.


Marcus:
No sir, you did not. That is company policy.


ME:
Send me a copy of this. It's going all over the net.


Marcus:
It is on our site service.asus.com.


ME:
You should be ashamed of yourself!
I see no copy of this on service.asus.com



My System SpecsSystem Spec
.
16 Jul 2013   #2
madcratebuilder

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's
 
 

Since you do not have a serial number on the mobo is it possible someone sold you a counterfeit product?
My System SpecsSystem Spec
16 Jul 2013   #3
TwoCables

 

Either it's counterfeit, or some idiot didn't know that they were not selling an ASUS board. Or, they were selling it as an ASUS board in order to get rid of their crappy motherboard with dead memory slots. Either way, I think you owe that representative a huge and sincere apology. Wow.
My System SpecsSystem Spec
.

16 Jul 2013   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Shouldn't you remove that persons email address from your transcript?
My System SpecsSystem Spec
16 Jul 2013   #5
TwoCables

 

Quote   Quote: Originally Posted by derekimo View Post
Shouldn't you remove that persons email address from your transcript?
He wants everyone to know it.
My System SpecsSystem Spec
16 Jul 2013   #6
incurablegeek

Win 7-64
 
 

You guys just put the Fear of God in me. I just checked another ASUS board that I installed in another computer this morning - and it too has No Serial Number.

I buy from Amazon, and my experience with Amazon has always been very good. I just contacted them and they typically respond very quickly.

Two things:

As you probably know, I lived in China for awhile. Well, when my girl (born in Beijing) and I were walking down the street of ShenYang (about 8 million people), she bought a bag of peanuts from a street vendor. Well, the peanuts were nothing but empty shells, put back together by the vendor.

Oh, that's nothing. Did you know that you can buy beautifully repackaged Dead Batteries in the stores of Beijing. I've got more but you get the idea.

I'm guessing one of the companies that sells through Amazon may be playing the counterfeit game. I'd buy from NewEgg but they're in TN so that means additional charge.
My System SpecsSystem Spec
16 Jul 2013   #7
TwoCables

 

Was it shipped and sold by Amazon? Or, some seller in the Amazon.com Marketplace?
My System SpecsSystem Spec
16 Jul 2013   #8
incurablegeek

Win 7-64
 
 

Gotta check, TC. But Amazon is a stand-up company. It's ultimately their responsibility.

Quote:
Your question is not stupid if you don't know the answer.
Hey, thanks TC. I always kind of felt all my questions were stupid.
My System SpecsSystem Spec
16 Jul 2013   #9
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

I found out a short while back that my ASUS board didn't have a serial number. Fortunately, I have a policy of keeping original boxes until the warranty period is over and record serial numbers along with receipts, etc.
My System SpecsSystem Spec
16 Jul 2013   #10
TwoCables

 

Quote   Quote: Originally Posted by incurablegeek View Post
Gotta check, TC. But Amazon is a stand-up company. It's ultimately their responsibility.
They can't control what sellers do. Some of those sellers don't have very good ratings. Just because they're in the Amazon.com Marketplace, it doesn't mean that they won't do unscrupulous things.


Quote   Quote: Originally Posted by incurablegeek View Post
Quote:
Your question is not stupid if you don't know the answer.
Hey, thanks TC. I always kind of felt all my questions were stupid.
I got sick of people thinking that their question is stupid, or people saying that someone's question was stupid.
My System SpecsSystem Spec
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